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How to manually install, uninstall or temporarily disable CodeTwo Exchange Rules Transport Agent

...Two Exchange Rules \CodeTwo.ER.Agent.dll" Enable-TransportAgent -Identity "CodeTwo Exchange Rules " If you use CodeTwo Exchange Rules 2013 1.x: Install-TransportAgent -Name "CodeTwoExchangeRules " -TransportAgentFactory "ExchangeRulesAgent ... (ID:176)

How to insert a detailed signature in the first email, and only simplified in later correspondence

...thin the same correspondence a simplified disclaimer is used including just the first and last name. Solution: CodeTwo Exchange Rules software versions: PRO 2.x, 2007 4.x, 2010 3.x, 2013 2.x, 2016 1.x, 2019 1.x and newer please refer to ap... (ID:14)

Signatures are not added

Problem: Signatures are not added by a program from the CodeTwo Exchange Rules family. Solution: There might be several reasons for such behavior. The most probable causes and adequate solutions are described below. Missing component in a... (ID:551)

Transport Service does not start after installing CodeTwo Exchange Rules family software

...tware installation is extremely rare and is always caused by one of the following reasons: You have installed CodeTwo Exchange Rules 2013 or PRO on MS Exchange Server 2013 with Service Pack 1 (SP1/CU4). Applying MS fix for Exchange or upg... (ID:367)

Message splitting in CodeTwo software and problems when sending an email to multiple recipients

...by default in: CodeTwo Exchange Rules Pro 2.x CodeTwo Exchange Rules 2019 1.x CodeTwo Exchange Rules 2016 1.x CodeTwo Exchange Rules 2013 1.x and 2.x CodeTwo Exchange Rules 2010 2.x and 3.x CodeTwo Exchange Rules 2007 3.x and 4.x To enab... (ID:127)

Problems installing CodeTwo agent on Exchange 2013 CU11

..., hence CodeTwo software failure during agent installation. CodeTwo Exchange Rules PRO 2.5.2.45 (and newer) and CodeTwo Exchange Rules 2013 2.5.2.47 (and newer) are already implemented a software-side solution to this problem. Keep in mind... (ID:521)

CodeTwo and Exchange 2013 SP1

...spite server reboot or manual start attempt after installation. the installer of CodeTwo Exchange Rules PRO or CodeTwo Exchange Rules 2013 fails to install CodeTwo Transport Agent. Manual agent installation from Exchange Management Shell r... (ID:369)

How to configure Exchange Server to automatically convert RTF messages to the HTML format

Problem: You need to configure an Exchange server so that messages to external recipients (i.e. recipients outside your organization) are never sent in the RTF format. You want the RTF messages to be automatically converted to HTML instead.... (ID:80)

How to find installation folder for CodeTwo Exchange Rules

Problem: You need to find the installation folder for CodeTwo Exchange Rules . Solution: If the path was not changed during the installation, then the program is installed in the default folder. For CodeTwo Exchange Rules Pro 2.x and Exchang... (ID:40)

Signature added twice

...ewer releases of CodeTwo Exchange Rules family software. If you have: CodeTwo Exchange Rules PRO version 1.4.5 CodeTwo Exchange Rules 2013  version 1.2.0 CodeTwo Exchange Rules 2010 version 2.2.0 CodeTwo Exchange Rules 2007 version 3.2.0... (ID:268)

How to fix common image-related problems in signatures

...ired format conversion Default email format and its conversion in email clients Email format conversion/enforcement by Exchange Server Email format conversion by CodeTwo and other third-party software Images in signatures are not correctly... (ID:467)

How to save stripped off attachments from emails to the network location

Problem: Strip off attachments to network location using CodeTwo Exchange Rules PRO Solution: If you want the CodeTwo Exchange Rules PRO to save stripped off attachments to the network location the below listed steps must be followed to en... (ID:279)

How to insert a company disclaimer and a personal signature into one message

Problem: You want to use older versions of CodeTwo Exchange Rules to insert multiple signatures into one email. For example, you want to insert a company disclaimer, containing information such as a postal address, VAT ID no., company regis... (ID:15)

External email addresses are treated as internal

...al senders only, you can achieve this by excluding internal senders. Guidelines for users of older versions of CodeTwo Exchange Rules (Pro) If you use an older version of CodeTwo software, the available options might look slightly differen... (ID:292)

How to completely remove CodeTwo Exchange Rules family software

Problem: You need to completely remove CodeTwo Exchange Rules family software. Solution: To completely remove CodeTwo Exchange Rules family software from your system: Backup your rules using import/export feature: CodeTwo Exchange Rules ... (ID:269)

Suppressing and forcing email signatures via keywords in CodeTwo Exchange Rules software family

Problem: You would like to use the software from the CodeTwo Exchange Rules family to add signatures only to messages that include specific keyword phrases. Solution: You can use the software to set keyword phrases that, once added to an em... (ID:169)

How to prevent Outlook from adding signatures

Problem: After installing centrally managed signature adding software (such as CodeTwo Exchange Rules or CodeTwo Email Signatures for Office 365), you might need to disable personal signatures added in Outlook. If you are not able to get a... (ID:52)

Installing CodeTwo Exchange Rules Pro on a client machine

Problem: You want to delegate managing CodeTwo Exchange Rules Pro to users who do not have enough permissions to access your company's server. Solution: CodeTwo Exchange Rules Pro can be installed both on a server machine as well as on any... (ID:162)

Diagnosing CodeTwo Exchange Rules product family (older versions)

Problem: CodeTwo assistance is required when you experience problems with the CodeTwo Exchange Rules product family or require advanced configuration of the software. Solution: This Knowledge Base article concerns certain older versions of... (ID:278)

How to use Journaling together with CodeTwo Exchange Rules

Problem: How to use Journaling together with CodeTwo Exchange Rules ? Solution: CodeTwo Exchange Rules 2007, 2010 and Pro feature the Sent Items Update service, which allows end-user to view changes made to messages by the programs on Exch... (ID:171)

How to prevent Outlook from removing extra line breaks from emails and email signatures

 (ID:98)

Noninterpersonal messages

...ntain the following message: Non interpersonal message. Skipping it. Solution: Sometimes the software from the CodeTwo Exchange Rules family does not follow the rules despite the fact that they are defined properly. This problem affects... (ID:255)

How to remove the CodeTwo Exchange Rules license from a user who does not need it anymore

Problem: You want to take back the CodeTwo Exchange Rules license from a user who no longer needs it. Solution: Tip Note that CodeTwo Exchange Rules licenses are assigned to every email address that benefits from the program. Consequently... (ID:95)

Font size formatting in HTML footers

...ditor to edit the footer. Choose one of the available font sizes. Switch to HTML source view. In the editor of CodeTwo Exchange Rules 2.x or CodeTwo Exchange Rules 2007 1.x, click the HTML button at the bottom of the window. In the editor... (ID:139)

How to add a different signature to emails sent from mobile devices

...h mobile email client as well as configuring a signature rule in CodeTwo Email Signatures for Office 365 or the CodeTwo Exchange Rules family of products that will refer to this signature. This is not a limitation of CodeTwo software, but o... (ID:893)

A signature is inserted in a wrong place in a message

...in the signature template editor. To learn how to do that, see: this manual - if you use software from the CodeTwo Exchange Rules family this manual - if you use CodeTwo Email Signatures for Office 365. If the setting in the editor a... (ID:195)

How to correctly insert dynamic fields into signatures

...his problem in: CodeTwo Exchange Rules Pro 2.x CodeTwo Exchange Rules 2019 1.x CodeTwo Exchange Rules 2016 1.x CodeTwo Exchange Rules 2013 2.x CodeTwo Exchange Rules 2010 3.x CodeTwo Exchange Rules 2007 4.x The latest versions include nu... (ID:254)

How to save a signature as a template

...ily restore the signature to its saved version in case of any unwanted modifications. All the programs from the CodeTwo Exchange Rules software family are equipped with a Template Library that contains several predefined templates and can a... (ID:232)

Strip / dump attachments - notifying recipient of removed attachments.

...directly onto a hard drive and notify a recipient of removed attachments. Solution: One of the useful features CodeTwo Exchange Rules PRO offers is Strip/dump attachments action. It allows saving attachments from messages directly onto a h... (ID:200)

Detailed logging level in CodeTwo Exchange Rules PRO

...witch logging level to detailed. Solution To display the log files dialog box, click the Settings button in the CodeTwo Exchange Rules PRO main window. The Log files tab is opened  by default(Fig. 1.). Fig. 1. Log files dialog box Switch... (ID:194)

How to add signatures only to messages sent by selected users

...e or edit an existing one. The next steps depend on your version of the Exchange Rules software. If you use CodeTwo Exchange Rules 2013 Choose the Scope of senders label and set the scope of senders (Fig. 1.). Click Finish and then Sa... (ID:133)

How to export settings from older versions of CodeTwo Exchange Rules Pro

If you're using a current version of CodeTwo software, see User's manual (Exchange Rules Pro | Exchange Rules ). Problem: You would like to export settings from an earlier version CodeTwo Exchange Rules Pro (version 1.x). Solution: CodeTwo... (ID:212)

How to include vCards as QR codes in email signatures

Problem: You would like to insert a vCard as a QR code in an email signature added by CodeTwo software. You want to have this QR code personalized so that every user has their individual vCard added to their signature. Solution: The vCard s... (ID:256)

Creating the signatures in HTML, RTF and Plaintext formats

...we create the signatures in all available formats? Solution: While  attempting to leave the Template Editor in CodeTwo Exchange Rules PRO without creating the signature in every format, the warning window appears: in Exchange Rules 2007/2... (ID:157)

Hyperlinks: how to change their color and style, and add Active Directory attributes

...). Fig. 1. The font formatting options in the signature template editor. If you use current software from the CodeTwo Exchange Rules family (Exchange Rules Pro 2.x; Exchange Rules 2019 1.x / 2016 1.x / 2013 2.x / 2010 3.x / 2007 4.x), you... (ID:250)

How to add dynamically changing image links to emails

...or guidelines. Current versions of CodeTwo software Older versions and products - see this section if you use CodeTwo Exchange Rules Pro 1.x, CodeTwo Exchange Rules 2007 3.x, 2010 2.x, 2013 1.x, or CodeTwo Email Signatures for Email Clien... (ID:201)

Invalid agent assembly path

...t Viewer log file: Failed to create type 'Agent.CAgentFactoryRouting' from assembly 'E:\Program Files\CodeTwo\CodeTwo Exchange Rules Pro\CodeTwo.ER.Agent.dll' due to error 'Invalid agent assembly path.'.Microsoft.Exchange .Data.ExchangeCon ... (ID:373)

Location of signature templates in CodeTwo Exchange Rules Pro

Problem: What is location of signature templates in CodeTwo Exchange Rules Pro. Solution: CodeTwo Exchange Rules Pro saves the templates of the signatures and disclaimers created by the user in HTML, RTF and Plain Text (TXT) format. If the... (ID:205)

Messages from Apple devices and mobile devices are sent in plain text

...e HTML signatures added to Apple devices and mobile devices, you can force email format conversion: If you use CodeTwo Exchange Rules Pro, you can use the Force email format action or force an email format directly on your Exchange Serv... (ID:438)

Meeting Request, Response and Cancellation messages are not updated in Sent Items folder

...ms (Meeting Request, Meeting Response and Meeting Cancellation) the signature is added only for those outgoing from the Exchange Server, and not the ones already saved in the Sent Items folder. The reason for this is that items such as Meet... (ID:189)

Adding attachments in CodeTwo Exchange Rules PRO

Problem: How to add attachments in CodeTwo Exchange Rules Pro? Solution: One of the unique features of CodeTwo Exchange Rules PRO is that it can automatically add file or files to the messages on the Exchange Server. You can set up this f... (ID:165)

How to add new Active Directory fields to CodeTwo Exchange Rules built-in HTML editor

Problem: Add to the CodeTwo Exchange Rules  Editor custom placeholders related to additional attributes in Active Directory. Solution: By default, CodeTwo Exchange Rules is able to recognize a limited number of placeholders (corresponding... (ID:124)

How to avoid detecting local contacts as internal recipients

Problem The CodeTwo Exchange Rules Pro 1.x and CodeTwo Exchange Rules  software recognizes contacts existing in Active Directory as internal recipients. In result, incorrect rules are applied to the messages. This Knowledge Base article... (ID:297)

How to remove spacing between e-mail body and signature

...nature. Solution: Here are the most common reasons to such a behavior: Please keep in mind, that editor used in CodeTwo Exchange Rules Pro 2.x, CodeTwo Exchange Rules 2007 4.x, 2010 3.x and 2013 2.x accepts only lowercase tags (e.g. span),... (ID:455)

3 steps to correct message encoding in emails

...e solved. All regional characters will be correctly displayed, regardless of the encoding settings. Applies to CodeTwo Exchange Rules 2013 1.x | 2010 1.x and 2.x | 2007 2.x and 3.x, and CodeTwo Signatures for Email Clients If you designed... (ID:241)

Setting up the custom EWS address in Exchange Rules family software

The below solution is applicable only for CodeTwo Exchange Rules of versions listed in the right-hand side section "Applies to". If you are looking for similar article for CodeTwo Exchange Rules of higher versions than listed aside, please... (ID:151)

Dynamic Fields in CodeTwo Exchange Rules PRO - Dynamic Content

Problem: How to create a dynamic content using dynamic fields in CodeTwo Exchange Rules Pro? Solution: CodeTwo Exchange Rules PRO has a long list of useful features that help to manage the mail flow on Microsoft Exchange Server 2007 or 2010... (ID:168)

How to create a social media button

If you are using a version of CodeTwo Exchange Rules that is not listed in the Applies to section in the right pane, see this article instead. Problem: How to insert a social media button into your signature. Solution: CodeTwo Exchange Rule... (ID:294)

Loop protection for autoresponders in CodeTwo Exchange Rules PRO

...which two addresses start exchanging multiple autoresponders in an infinite loop? Solution: If you are using CodeTwo Exchange Rules PRO 2.x, please consult the following page of User Guide. The Auto respond feature in CodeTwo Exchange Ru... (ID:166)

How to restart the Microsoft Exchange Transport service

Problem: You need to restart the Microsoft Exchange Transport service, for example, to refresh the counting of CodeTwo Exchange Rules licenses. Solution: There are two ways to restart the Microsoft Exchange Transport service: via the Excha... (ID:153)

How to avoid duplicates in the Sent Items folder

Problem: After installing one of the programs from the CodeTwo Exchange Rules family, you see two or more copies of each message in the Sent Items folder.  Solution: There are two main reasons for such behavior. Use the links to learn more... (ID:548)

Good practices for preparing an email signature

...low the links below to learn how to convert signature templates in: CodeTwo Email Signatures for Office 365, CodeTwo Exchange Rules family of products. Use tables with separate cells for different elements, e.g. images, text, or placeh... (ID:488)

Error: An item with the same key has already been added

...rror message "An item with the same key has already been added" when trying to use remote connection feature in CodeTwo Exchange Rules PRO (1.x). Fig. 1. An error message displayed when you attempt to connect remotely. Solution: The error... (ID:366)

How to set the RemoteDomain parameters to force email format in Exchange

...in Text or RTF messages. You experience this format conversion also in the case of HTML signatures composed in CodeTwo Exchange Rules , CodeTwo Exchange Rules Pro or CodeTwo Email Signatures for Office 365. Solution: There may be multiple r... (ID:84)

How to globally enforce UTF-8 encoding for OWA

Problem: You would like to globally enforce UTF-8 encoding for your Outlook Web App. Solution: Exchange Online (Office 365) As of July 2016, it is not possible to globally enforce a specific encoding for OWA in Office 365. Exchange Server o... (ID:343)

Spoofed emails receive signatures in the CodeTwo Exchange Rules family of products

...mpt to impersonate a user inside your organization. As a result of this spoofing attempt, they are processed by CodeTwo Exchange Rules and receive signatures and/or disclaimers identically to authentic emails. Solution: The problem occurs b... (ID:891)

You are not able to resend a message updated by SIU

Problem: You cannot use a resend option for a message processed by the Sent Items Update service (SIU) of CodeTwo Exchange Rules PRO or CodeTwo Exchange Rules  family software. The attempt to resend the e-mail ends with the following error... (ID:423)

How to use a font type or size that is not included on the font list of the signature editor

..., you can access the source code view by clicking the Source button on the toolbar (Fig. 1.). In the Editor of CodeTwo Exchange Rules 2.x or CodeTwo Exchange Rules 2007 1.x, click the HTML button at the bottom of the window. In the Editor... (ID:62)

How to delete OWA (Outlook on the web) signatures in Microsoft Exchange

...OWA (Outlook on the web) signatures of multiple or individual users. Info The solution below only applies to Microsoft Exchange Server 2010, 2013 , 2016, 2019 and Microsoft Exchange Online (Microsoft 365). Solution: Important Before runni... (ID:377)

Disable Outlook on the web (OWA) signatures

This article applies to Exchange Server 2013 , 2016, 2019, and Exchange Online (Office 365). For older versions of Exchange Server, i.e. 2007 and 2010, see this article. Problem: You would like to prevent users from creating individual Outlo... (ID:535)

Sent Items Update thread abort exception

...ueProcesingThread.Proceed function., Thread was being aborted. Solution: This behavior is a result of a bug in CodeTwo Exchange Rules software. The bug is a minor issue which results solely on logging the above quoted message to the Sent... (ID:444)

How to add a direct link to Microsoft Teams calls to an email signature

...one to call you via Microsoft Teams to an email signature in CodeTwo Email Signatures for Office 365 and in the CodeTwo Exchange Rules family of products. To do so, follow the instructions below: Adding a Microsoft Teams link in CodeTwo Em... (ID:905)

Track link clicks in email signatures

...ions of our software. If you use a current version, see the user's manual of your product for more information: CodeTwo Exchange Rules | CodeTwo Exchange Rules Pro | CodeTwo Email Signatures for Office 365 Problem: You want to track users'... (ID:499)

How to reduce line spacing in a signature template

Problem: There is a large gap between the lines in your signature template created in CodeTwo Exchange Rules software. Solution: This happens when you press Enter to go to the next line (Fig. 1).  Fig. 1. Two lines of text entered as sep... (ID:247)

Setting global encoding for outgoing messages at the server level

...for the Outlook version used by your users, download it from the Microsoft download website:​​ Office 2016 Office 2013 Office 2007 Office 2010 or search for one on Microsoft Download website. Open the Group Policy Editor. To do so,... (ID:77)

How to disable adding signatures created in OWA for Exchange users

This article applies to older versions of Exchange Server - Exchange 2007 and 2010. For newer versions of Exchange Server and Exchange Online (Office 365) see this article. Problem: How to disable adding signatures created in OWA for Exchan... (ID:65)

How to insert individual vCard links into email signatures

...like this: Download vCard Learn how to insert URLs to signatures in: CodeTwo Email Signatures for Office 365 CodeTwo Exchange Rules family of products CodeTwo Email Signatures for Email Clients and older versions of CodeTwo programs To... (ID:207)

CodeTwo Exchange Rules software failed to save licensing data

Problem: Due to insufficient user rights, CodeTwo Exchange Rules software cannot activate your license. During the activation, the application tries to save some important data to your disk, but returns an error, as it does not have permiss... (ID:435)

Changing the default update time of an email message in the Sent Items Update module

...ult update time of an email message in the Sent Items Update module. Solution: The Sent Items Update service in CodeTwo Exchange Rules PRO is responsible for displaying signatures in messages located in the Sent Items folder. Such signature... (ID:222)

Email with no attachments is displayed with the paperclip icon

Problem: Sometimes recipients of messages stamped with signatures created in CodeTwo Exchange Rules  see an attachment icon (a paperclip symbol) even though the message contains no attachments. The paperclip icon appears on the list of mes... (ID:178)

How to create a template with text on the left and image on the right?

Problem: You want to create a template with text on the left and image on the right. Solution: CodeTwo Exchange Rules enables you to create rules including templates. The template can contain dynamic fields from Active Directory, graphics,... (ID:204)

How to find the EWS URL and how to test it

Problem: You want to know the URL of Exchange Web Services (EWS). Solution: Finding the EWS URL on a client access server Finding the EWS URL by using the configuration of Web Services Virtual Directory Testing the EWS URL Finding the EWS... (ID:429)

How to automatically remove signature elements (placeholders) that cannot be replaced with AD data

...the Remove Text Tag ({rt}) button on the Editor's ribbon (Fig. 1.). Fig. 1. The {RT} button in the Editor in the Exchange Rules software family. Info The Signature template editor in CodeTwo Email Signatures for Office 365 differs s... (ID:787)

Troubleshooting Error 1069: The service did not start due to a logon failure

...stalled and launched as Windows services (an example of such an application is the Sent Items Update service in CodeTwo Exchange Rules ). The issue usually occurs if you: provided a wrong account password when configuring your service, or c... (ID:175)

How to create a footer with text written from right-to-left as in Hebrew or Arabic

...ting your signature using the built-in Editor. On the HTML tab, click the source code view button. Fig. 1. CodeTwo Exchange Rules signature editor. Locate all containers (like paragraphs - tags) and modify them by adding dir=rtl at... (ID:109)

Split messages not visible in OWA 2010 Sent Items folder

...n is selected in the Sent Items Update – i.e. only one sent message is visible, which is updated by one of the active rules . The remaining messages (sent to other recipients) that are updated by different rules are not visible. Solution:... (ID:190)

Understanding basic mail related terms: message header, reply separator, source code, message file

...ders or email headers) are a piece of information that is added to a message traveling through a mail server (including Exchange organizations). This information contains a message trace that allows you to check what servers the message wen... (ID:672)

How to use multi-line notes in signatures and disclaimers

...n your signatures and disclaimers. Such fields may be used to present your opening hours and many more. Solution On the Exchange Server simply open Active Directory Users and Computers tool, then navigate to the user you want to add notes... (ID:439)

How to solve font-related problems in email signatures

...ure. See this article if you are using CodeTwo Email Signatures for Office 365 or this article if you are using CodeTwo Exchange Rules to learn how to access the HTML source view in the Editor. In the HTML source code, find an element (e.g... (ID:708)

Display language of the AD field "Country"

...ode – the country code for the user's language of choice, e.g. 840. When filling the {Country} placeholder, CodeTwo Exchange Rules uses the co attribute. To modify that attribute, follow these steps: Open Active Directory Users and... (ID:474)

How to use regular expressions

...ions are formulas that can be used to match or find character strings by employing wildcards and metasigns. In CodeTwo Exchange Rules family the regular expressions may be used for removing a sensitive content or check if the subject conta... (ID:177)

How to avoid problems while designing the footers in old versions of CodeTwo Editor

...y not be affected by the issues described below. Solution: When designing a signature in older versions of CodeTwo Exchange Rules built-in editor, you should consider points listed below. Please note, that many differences in footers a... (ID:121)

Sent Items Update – the updated message is too large

...everal MB. As a result the message will not be updated. Solution: In order to solve the problem, you need to modify the ExchangeWebService settings that is responsible for updating messages in Exchange mailboxes. This can be done by editing... (ID:185)

How to extend the timeout for services if they fail to start or stop

...Properties. On the General tab, change the Startup type to Automatic (Delayed Start), as shown in Fig. 2. for CodeTwo Exchange Sync. Fig. 2. Selecting the startup type of a service. How to increase the timeout value for the service sta... (ID:228)

Sent Items Update installation error

...e. The notes under the failed component will inform what needs to be done i.e. which scripts need to be pasted into the Exchange Management Shell console for the user to complete the installation manually. If you click Contact Support, the... (ID:138)