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External email addresses are treated as internal senders only, you can achieve this by excluding internal senders. Guidelines for users of older versions of CodeTwo Exchange Rules (Pro) If you use an older version of CodeTwo software, the available options might look slightly differen... (ID:292)

How to fix common image-related problems in signatures

...ired format conversion Default email format and its conversion in email clients Email format conversion/enforcement by Exchange Server Email format conversion by CodeTwo and other third-party software Images in signatures are not correctly... (ID:467)

How to prevent Outlook from removing extra line breaks from emails and email signatures


Diagnosing CodeTwo Exchange Rules product family (older versions)

Problem: CodeTwo assistance is required when you experience problems with the CodeTwo Exchange Rules product family or require advanced configuration of the software. Solution: This Knowledge Base article concerns certain older versions of... (ID:278)

Detailed logging level in CodeTwo Exchange Rules

Problem: You need to change the logging level in CodeTwo Exchange Rules to detailed. Solution: If the program deviates from its intended behavior, you may be asked to set the logging level to Detailed by the Technical Support. To change the... (ID:31)

Manual installation of Event Sink for CodeTwo Exchange Rules

Problem:  Instalation of the CodeTwo Exchange Rules software finished with errors. Solution:  Download and copy the files below to the installation folder of CodeTwo Exchange Rules (by default, C:\Program Files\CodeTwo\ExchangeRules ). R... (ID:42)

How to set the correct image size in your email signature for different email clients and devices

...ble method is to always insert an image in the desired size, so it does not require applying any additional HTML or CSS rules to work correctly. However, if for some reason you want to use a large image and then scale it down (e.g. to achie... (ID:46)

Messages sent to distribution groups are received without signatures. distribution groups. Solution: If messages sent to a distribution group are received without signatures from CodeTwo Exchange Rules , make sure this group is set up to send delivery reports to message originator. To do so, please follow... (ID:130)

A signature is inserted in a wrong place in a message the signature template editor. To learn how to do that, see: this manual - if you use software from the CodeTwo Exchange Rules family this manual - if you use CodeTwo Email Signatures for Office 365. If the setting in the editor a... (ID:195)

Good practices for preparing an email signature

...low the links below to learn how to convert signature templates in: CodeTwo Email Signatures for Office 365, CodeTwo Exchange Rules family of products. Use tables with separate cells for different elements, e.g. images, text, or placeh... (ID:488)

Spoofed emails receive signatures in the CodeTwo Exchange Rules family of products

...mpt to impersonate a user inside your organization. As a result of this spoofing attempt, they are processed by CodeTwo Exchange Rules and receive signatures and/or disclaimers identically to authentic emails. Solution: The problem occurs b... (ID:891)

You are not able to resend a message updated by SIU

Problem: You cannot use a resend option for a message processed by the Sent Items Update service (SIU) of CodeTwo Exchange Rules PRO or CodeTwo Exchange Rules  family software. The attempt to resend the e-mail ends with the following error... (ID:423)

Error: Failed to create empty document

Problem: When starting the Editor in Exchange Rules 2003 / 2007 / 2010, the following error message appears: Failed to create empty document. Solution: The problem is related to a conflict between the default printer and the MFC Windows li... (ID:179)