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Detailed logging level in CodeTwo Exchange Rules 2007 / 2010

Problem: How to enable detailed loggin system in the CodeTwo Exchange Rules . Solution: If the program deviates from its intended behavior, you may be asked to set the logging level to Detailed by the Technical Support. To change the verbosi... (ID:259)

How to configure Exchange Server to automatically convert RTF messages to the HTML format

Problem: You need to configure an Exchange server so that messages to external recipients (i.e. recipients outside your organization) are never sent in the RTF format. You want the RTF messages to be automatically converted to HTML instead.... (ID:80)

How to insert a detailed signature in the first email, and only simplified in later correspondence

...thin the same correspondence a simplified disclaimer is used including just the first and last name. Solution: CodeTwo Exchange Rules software versions: PRO 2.x, 2007 4.x, 2010 3.x, 2013 2.x, 2016 1.x, 2019 1.x and newer please refer to ap... (ID:14)

Transport Service does not start after installing CodeTwo Exchange Rules family software

...tware installation is extremely rare and is always caused by one of the following reasons: You have installed CodeTwo Exchange Rules 2013 or PRO on MS Exchange Server 2013 with Service Pack 1 (SP1/CU4). Applying MS fix for Exchange or upg... (ID:367)

How to find installation folder for CodeTwo Exchange Rules

Problem: You need to find the installation folder for CodeTwo Exchange Rules . Solution: If the path was not changed during the installation, then the program is installed in the default folder. For CodeTwo Exchange Rules Pro 2.x and Exchang... (ID:40)

Installation of Exchange Rules 2003, 2007, 2010 or 2013 in non-default location

Problem: CodeTwo Exchange Rules 2003, 2007, 2010 or 2013 has no access to files and libraries after installation in non-default location. Solution: When CodeTwo Exchange Rules 2003, 2007, 2010 or 2013  is installed in a non-default loca... (ID:192)

How to manually install, uninstall or temporarily disable CodeTwo Exchange Rules Transport Agent

...Two Exchange Rules \CodeTwo.ER.Agent.dll" Enable-TransportAgent -Identity "CodeTwo Exchange Rules " If you use CodeTwo Exchange Rules 2013 1.x: Install-TransportAgent -Name "CodeTwoExchangeRules " -TransportAgentFactory "ExchangeRulesAgent ... (ID:176)

How to export rules settings in CodeTwo Exchange Rules 2007/2010/2013

Problem: How to export rules settings in CodeTwo Exchange Rules family software. Solution: CodeTwo Exchange Rules family is provided with a built-in Import/Export tool that allows you to easily backup and restore or copy existing rules set... (ID:248)

How to prevent Outlook from adding signatures

Problem: After installing centrally managed signature adding software (such as CodeTwo Exchange Rules or CodeTwo Email Signatures for Office 365), you might need to disable personal signatures added in Outlook. If you are not able to get a... (ID:52)

External email addresses are treated as internal

...al senders only, you can achieve this by excluding internal senders. Guidelines for users of older versions of CodeTwo Exchange Rules (Pro) If you use an older version of CodeTwo software, the available options might look slightly differen... (ID:292)

How to insert a company disclaimer and a personal signature into one message

Problem: You want to use older versions of CodeTwo Exchange Rules to insert multiple signatures into one email. For example, you want to insert a company disclaimer, containing information such as a postal address, VAT ID no., company regis... (ID:15)

How to completely remove CodeTwo Exchange Rules family software

Problem: You need to completely remove CodeTwo Exchange Rules family software. Solution: To completely remove CodeTwo Exchange Rules family software from your system: Backup your rules using import/export feature: CodeTwo Exchange Rules ... (ID:269)

How to fix common image-related problems in signatures

...ired format conversion Default email format and its conversion in email clients Email format conversion/enforcement by Exchange Server Email format conversion by CodeTwo and other third-party software Images in signatures are not correctly... (ID:467)

How to prevent Outlook from removing extra line breaks from emails and email signatures

 (ID:98)

Diagnosing CodeTwo Exchange Rules product family (older versions)

Problem: CodeTwo assistance is required when you experience problems with the CodeTwo Exchange Rules product family or require advanced configuration of the software. Solution: This Knowledge Base article concerns certain older versions of... (ID:278)

Signatures are not added

Problem: Signatures are not added by a program from the CodeTwo Exchange Rules family. Solution: There might be several reasons for such behavior. The most probable causes and adequate solutions are described below. Missing component in a... (ID:551)

Message splitting in CodeTwo software and problems when sending an email to multiple recipients

...by default in: CodeTwo Exchange Rules Pro 2.x CodeTwo Exchange Rules 2019 1.x CodeTwo Exchange Rules 2016 1.x CodeTwo Exchange Rules 2013 1.x and 2.x CodeTwo Exchange Rules 2010 2.x and 3.x CodeTwo Exchange Rules 2007 3.x and 4.x To enab... (ID:127)

How to include vCards as QR codes in email signatures

Problem: You would like to insert a vCard as a QR code in an email signature added by CodeTwo software. You want to have this QR code personalized so that every user has their individual vCard added to their signature. Solution: The vCard s... (ID:256)

Signature added twice

...ewer releases of CodeTwo Exchange Rules family software. If you have: CodeTwo Exchange Rules PRO version 1.4.5 CodeTwo Exchange Rules 2013  version 1.2.0 CodeTwo Exchange Rules 2010 version 2.2.0 CodeTwo Exchange Rules 2007 version 3.2.0... (ID:268)

An email rule is applied more than once to the same message

...ing. Fig. 1. The Stop processing next rules option in CodeTwo Email Signatures for Office 365 (top window) and in the Exchange Rules software family (bottom window). If you prefer to have your CodeTwo software configured in such a way tha... (ID:280)

Noninterpersonal messages

...ntain the following message: Non interpersonal message. Skipping it. Solution: Sometimes the software from the CodeTwo Exchange Rules family does not follow the rules despite the fact that they are defined properly. This problem affects... (ID:255)

How to remove the CodeTwo Exchange Rules license from a user who does not need it anymore

Problem: You want to take back the CodeTwo Exchange Rules license from a user who no longer needs it. Solution: Tip Note that CodeTwo Exchange Rules licenses are assigned to every email address that benefits from the program. Consequently... (ID:95)

Meeting Request, Response and Cancellation messages are not updated in Sent Items folder

...ms (Meeting Request, Meeting Response and Meeting Cancellation) the signature is added only for those outgoing from the Exchange Server, and not the ones already saved in the Sent Items folder. The reason for this is that items such as Meet... (ID:189)

How to correctly insert dynamic fields into signatures

...his problem in: CodeTwo Exchange Rules Pro 2.x CodeTwo Exchange Rules 2019 1.x CodeTwo Exchange Rules 2016 1.x CodeTwo Exchange Rules 2013 2.x CodeTwo Exchange Rules 2010 3.x CodeTwo Exchange Rules 2007 4.x The latest versions include nu... (ID:254)

A signature is inserted in a wrong place in a message

...in the signature template editor. To learn how to do that, see: this manual - if you use software from the CodeTwo Exchange Rules family this manual - if you use CodeTwo Email Signatures for Office 365. If the setting in the editor a... (ID:195)

How to save a signature as a template

...ily restore the signature to its saved version in case of any unwanted modifications. All the programs from the CodeTwo Exchange Rules software family are equipped with a Template Library that contains several predefined templates and can a... (ID:232)

How to add signatures only to messages sent by selected users

...e or edit an existing one. The next steps depend on your version of the Exchange Rules software. If you use CodeTwo Exchange Rules 2013 Choose the Scope of senders label and set the scope of senders (Fig. 1.). Click Finish and then Sa... (ID:133)

Creating the signatures in HTML, RTF and Plaintext formats

...we create the signatures in all available formats? Solution: While  attempting to leave the Template Editor in CodeTwo Exchange Rules PRO without creating the signature in every format, the warning window appears: in Exchange Rules 2007/2... (ID:157)

How to export settings from older versions of CodeTwo Exchange Rules Pro

If you're using a current version of CodeTwo software, see User's manual (Exchange Rules Pro | Exchange Rules ). Problem: You would like to export settings from an earlier version CodeTwo Exchange Rules Pro (version 1.x). Solution: CodeTwo... (ID:212)

Hyperlinks: how to change their color and style, and add Active Directory attributes

...). Fig. 1. The font formatting options in the signature template editor. If you use current software from the CodeTwo Exchange Rules family (Exchange Rules Pro 2.x; Exchange Rules 2019 1.x / 2016 1.x / 2013 2.x / 2010 3.x / 2007 4.x), you... (ID:250)

How to add dynamically changing image links to emails

...or guidelines. Current versions of CodeTwo software Older versions and products - see this section if you use CodeTwo Exchange Rules Pro 1.x, CodeTwo Exchange Rules 2007 3.x, 2010 2.x, 2013 1.x, or CodeTwo Email Signatures for Email Clien... (ID:201)

Invalid agent assembly path

...t Viewer log file: Failed to create type 'Agent.CAgentFactoryRouting' from assembly 'E:\Program Files\CodeTwo\CodeTwo Exchange Rules Pro\CodeTwo.ER.Agent.dll' due to error 'Invalid agent assembly path.'.Microsoft.Exchange .Data.ExchangeCon ... (ID:373)

How to configure CodeTwo Exchange Rules to add disclaimers/signatures to outbound messages only

Problem: CodeTwo Exchange Rules enables adding disclaimers/signatures both to internal and external messages. Solution: To add the disclaimer only for external recipients, you need to configure the appropriate rule in the Administration mod... (ID:85)

How to globally enforce UTF-8 encoding for OWA

Problem: You would like to globally enforce UTF-8 encoding for your Outlook Web App. Solution: Exchange Online (Office 365) As of July 2016, it is not possible to globally enforce a specific encoding for OWA in Office 365. Exchange Server o... (ID:343)

How to add a different signature to emails sent from mobile devices

...h mobile email client as well as configuring a signature rule in CodeTwo Email Signatures for Office 365 or the CodeTwo Exchange Rules family of products that will refer to this signature. This is not a limitation of CodeTwo software, but o... (ID:893)

3 steps to correct message encoding in emails

...e solved. All regional characters will be correctly displayed, regardless of the encoding settings. Applies to CodeTwo Exchange Rules 2013 1.x | 2010 1.x and 2.x | 2007 2.x and 3.x, and CodeTwo Signatures for Email Clients If you designed... (ID:241)

How to remove spacing between e-mail body and signature

...nature. Solution: Here are the most common reasons to such a behavior: Please keep in mind, that editor used in CodeTwo Exchange Rules Pro 2.x, CodeTwo Exchange Rules 2007 4.x, 2010 3.x and 2013 2.x accepts only lowercase tags (e.g. span),... (ID:455)

How to add different signatures to new emails, replies and forwards

...uent emails. The setup procedure depends on the program you are using. CodeTwo Email Signatures for Office 365 CodeTwo Exchange Rules family of products CodeTwo Email Signatures for Office 365 setup In order to configure the program to ad... (ID:882)

How to create a social media button

If you are using a version of CodeTwo Exchange Rules that is not listed in the Applies to section in the right pane, see this article instead. Problem: How to insert a social media button into your signature. Solution: CodeTwo Exchange Rule... (ID:294)

How to delete OWA (Outlook on the web) signatures in Microsoft Exchange

...OWA (Outlook on the web) signatures of multiple or individual users. Info The solution below only applies to Microsoft Exchange Server 2010, 2013 , 2016, 2019 and Microsoft Exchange Online (Microsoft 365). Solution: Important Before runni... (ID:377)

Setting global encoding for outgoing messages at the server level

...for the Outlook version used by your users, download it from the Microsoft download website:​​ Office 2016 Office 2013 Office 2007 Office 2010 or search for one on Microsoft Download website. Open the Group Policy Editor. To do so,... (ID:77)

Setting up the custom EWS address in Exchange Rules family software

The below solution is applicable only for CodeTwo Exchange Rules of versions listed in the right-hand side section "Applies to". If you are looking for similar article for CodeTwo Exchange Rules of higher versions than listed aside, please... (ID:151)

How to add new Active Directory fields to CodeTwo Exchange Rules built-in HTML editor

Problem: Add to the CodeTwo Exchange Rules  Editor custom placeholders related to additional attributes in Active Directory. Solution: By default, CodeTwo Exchange Rules is able to recognize a limited number of placeholders (corresponding... (ID:124)

How to avoid detecting local contacts as internal recipients

Problem The CodeTwo Exchange Rules Pro 1.x and CodeTwo Exchange Rules  software recognizes contacts existing in Active Directory as internal recipients. In result, incorrect rules are applied to the messages. This Knowledge Base article... (ID:297)

How to avoid duplicates in the Sent Items folder

Problem: After installing one of the programs from the CodeTwo Exchange Rules family, you see two or more copies of each message in the Sent Items folder.  Solution: There are two main reasons for such behavior. Use the links to learn more... (ID:548)

Good practices for preparing an email signature

...low the links below to learn how to convert signature templates in: CodeTwo Email Signatures for Office 365, CodeTwo Exchange Rules family of products. Use tables with separate cells for different elements, e.g. images, text, or placeh... (ID:488)

How to set the RemoteDomain parameters to force email format in Exchange

...in Text or RTF messages. You experience this format conversion also in the case of HTML signatures composed in CodeTwo Exchange Rules , CodeTwo Exchange Rules Pro or CodeTwo Email Signatures for Office 365. Solution: There may be multiple r... (ID:84)

Spoofed emails receive signatures in the CodeTwo Exchange Rules family of products

...mpt to impersonate a user inside your organization. As a result of this spoofing attempt, they are processed by CodeTwo Exchange Rules and receive signatures and/or disclaimers identically to authentic emails. Solution: The problem occurs b... (ID:891)

How to disable adding signatures created in OWA for Exchange users

This article applies to older versions of Exchange Server - Exchange 2007 and 2010. For newer versions of Exchange Server and Exchange Online (Office 365) see this article. Problem: How to disable adding signatures created in OWA for Exchan... (ID:65)

You are not able to resend a message updated by SIU

Problem: You cannot use a resend option for a message processed by the Sent Items Update service (SIU) of CodeTwo Exchange Rules PRO or CodeTwo Exchange Rules  family software. The attempt to resend the e-mail ends with the following error... (ID:423)

How to use a font type or size that is not included on the font list of the signature editor

..., you can access the source code view by clicking the Source button on the toolbar (Fig. 1.). In the Editor of CodeTwo Exchange Rules 2.x or CodeTwo Exchange Rules 2007 1.x, click the HTML button at the bottom of the window. In the Editor... (ID:62)

Sent Items Update thread abort exception

...ueProcesingThread.Proceed function., Thread was being aborted. Solution: This behavior is a result of a bug in CodeTwo Exchange Rules software. The bug is a minor issue which results solely on logging the above quoted message to the Sent... (ID:444)

Track link clicks in email signatures

...ions of our software. If you use a current version, see the user's manual of your product for more information: CodeTwo Exchange Rules | CodeTwo Exchange Rules Pro | CodeTwo Email Signatures for Office 365 Problem: You want to track users'... (ID:499)

How to reduce line spacing in a signature template

Problem: There is a large gap between the lines in your signature template created in CodeTwo Exchange Rules software. Solution: This happens when you press Enter to go to the next line (Fig. 1).  Fig. 1. Two lines of text entered as sep... (ID:247)

How to keep signature templates in sync across multiple Administration Panels

Problem: You work with one of CodeTwo Exchange Rules products and use multiple instances of the Administration Panel. You noticed that custom signature templates stored in the Template Library of one of the Administration Panels are not ava... (ID:692)

How to insert individual vCard links into email signatures

...like this: Download vCard Learn how to insert URLs to signatures in: CodeTwo Email Signatures for Office 365 CodeTwo Exchange Rules family of products CodeTwo Email Signatures for Email Clients and older versions of CodeTwo programs To... (ID:207)

How to find the EWS URL and how to test it

Problem: You want to know the URL of Exchange Web Services (EWS). Solution: Finding the EWS URL on a client access server Finding the EWS URL by using the configuration of Web Services Virtual Directory Testing the EWS URL Finding the EWS... (ID:429)

Limit the visibility of AD object for desired users

...le to browse the Users OU nor to select any users which are its members.   See also: Setting up tenants in CodeTwo Exchange Rules PRO 2.x... (ID:495)

CodeTwo Exchange Rules software failed to save licensing data

Problem: Due to insufficient user rights, CodeTwo Exchange Rules software cannot activate your license. During the activation, the application tries to save some important data to your disk, but returns an error, as it does not have permiss... (ID:435)

How to automatically remove signature elements (placeholders) that cannot be replaced with AD data

...the Remove Text Tag ({rt}) button on the Editor's ribbon (Fig. 1.). Fig. 1. The {RT} button in the Editor in the Exchange Rules software family. Info The Signature template editor in CodeTwo Email Signatures for Office 365 differs s... (ID:787)

How to create a footer with text written from right-to-left as in Hebrew or Arabic

...ting your signature using the built-in Editor. On the HTML tab, click the source code view button. Fig. 1. CodeTwo Exchange Rules signature editor. Locate all containers (like paragraphs - tags) and modify them by adding dir=rtl at... (ID:109)

Understanding basic mail related terms: message header, reply separator, source code, message file

...ders or email headers) are a piece of information that is added to a message traveling through a mail server (including Exchange organizations). This information contains a message trace that allows you to check what servers the message wen... (ID:672)

How to use multi-line notes in signatures and disclaimers

...n your signatures and disclaimers. Such fields may be used to present your opening hours and many more. Solution On the Exchange Server simply open Active Directory Users and Computers tool, then navigate to the user you want to add notes... (ID:439)

Display language of the AD field "Country"

...ode – the country code for the user's language of choice, e.g. 840. When filling the {Country} placeholder, CodeTwo Exchange Rules uses the co attribute. To modify that attribute, follow these steps: Open Active Directory Users and... (ID:474)

How to avoid problems while designing the footers in old versions of CodeTwo Editor

...y not be affected by the issues described below. Solution: When designing a signature in older versions of CodeTwo Exchange Rules built-in editor, you should consider points listed below. Please note, that many differences in footers a... (ID:121)

How to extend the timeout for services if they fail to start or stop

...Properties. On the General tab, change the Startup type to Automatic (Delayed Start), as shown in Fig. 2. for CodeTwo Exchange Sync. Fig. 2. Selecting the startup type of a service. How to increase the timeout value for the service sta... (ID:228)

Sent Items Update installation error

...e. The notes under the failed component will inform what needs to be done i.e. which scripts need to be pasted into the Exchange Management Shell console for the user to complete the installation manually. If you click Contact Support, the... (ID:138)