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How to add a different signature to emails sent from mobile devices

Problem: You would like to create a specific signature that applies to emails sent by mobile devices only. Solution: It is possible to add different signatures to emails sent from mobile clients. However, since there is no mechanis (ID:893)

Spoofed emails receive signatures in the CodeTwo Exchange Rules family of products

Problem: You receive emails sent by an external sender in an attempt to impersonate a user inside your organization. As a result of this spoofing attempt, they are processed by CodeTwo Exchange Rules and receive signatures and/or disclai (ID:891)

How to send files to CodeTwo Customer Support

Problem: You would like to send files (such as program logs, screenshots, emails, etc.) to CodeTwo for diagnostic purposes. Solution: To ensure maximum safety of your files and speed up our response, you should only send us files v (ID:802)

How to automatically remove signature elements (placeholders) that cannot be replaced with AD data

Problem: Your email signature template contains an AD attribute placeholder that is dynamically filled with a matching attribute value from Active Directory when an email is sent. If the sender does not have this particular attribute in  (ID:787)

Understanding basic mail related terms: message header, reply separator, source code, message file

This article explains the differences between an internet message header, message reply separator, message source code, and message file. What is an email message header? Message headers (also known as email message internet headers o (ID:672)

Small email text on iOS devices

Problem: On iOS devices, an email body that contains a signature inserted using one of CodeTwo’s email signature products is sometimes too small to read and requires a user to zoom in. Solution: Since iOS resizes the HTML email t (ID:656)

Track link clicks in email signatures

This article is obsolete and may relate only to older versions of our software. If you use a current version, see the user's manual of your product for more information: CodeTwo Exchange Rules | CodeTwo Exchange Rules Pro | CodeTwo Email  (ID:499)

Good practices for preparing an email signature

Problem: You are preparing email signature templates in our email signature management software and you would like to follow the best practices. This will allow you to avoid problems when designing them and using them in your communicati (ID:488)

How to preserve spacing in AD fields

Problem: You have an Active Directory field with some additional spacing in it, for example field Title: IT  Administrator that contains two spaces between "IT" and "Administrator". But when you send an e-mail, the placeholder Title is (ID:478)

How to fix common image-related problems in signatures

Problem: You experience various problems with images in email signatures, e.g. embedded pictures are not displayed in received emails, are misplaced in the message thread, or disappear when replying/forwarding. Solution: Embedded i (ID:467)

How to use multi-line notes in signatures and disclaimers

Problem How to use multi-line notes from Active Directory in your signatures and disclaimers. Such fields may be used to present your opening hours and many more. Solution On the Exchange Server simply open Active Directory Users  (ID:439)

How to find the EWS URL and how to test it

Problem: You want to know the URL of Exchange Web Services (EWS). Solution: Finding the EWS URL on a client access server Finding the EWS URL by using the configuration of Web Services Virtual Directory Testing the EWS URL  (ID:429)

You are not able to resend a message updated by SIU

Problem: You cannot use a resend option for a message processed by the Sent Items Update service (SIU) of CodeTwo Exchange Rules PRO or CodeTwo Exchange Rules family software. The attempt to resend the e-mail ends with the following er (ID:423)

Invalid agent assembly path

Problem: Installation of CodeTwo agent fails with "Invalid agent assembly path" error. The following or similar error event is recorded in your Application Event Viewer log file: Failed to create type 'Agent.CAgentFactoryRou (ID:373)

Transport Service does not start after installing CodeTwo Exchange Rules family software

Problem: You have just installed CodeTwo Exchange Rules family software and your MS Exchange Transport Service fails to start. Solution: The situation in which the MS Exchange Transport Service stops as a result of our software ins (ID:367)

How to globally enforce UTF-8 encoding for OWA

Problem: You would like to globally enforce UTF-8 encoding for your Outlook Web App. Solution: Exchange Online (Office 365) As of July 2016, it is not possible to globally enforce a specific encoding for OWA in Office 365. Ex (ID:343)

External email addresses are treated as internal

Problem: External email addresses are treated as internal by CodeTwo software. As a result, your email rule conditions do not work as expected. For example, rules designed to cover only internal users are also triggered for external use (ID:292)

Diagnosing CodeTwo Exchange Rules product family (older versions)

Problem: CodeTwo assistance is required when you experience problems with the CodeTwo Exchange Rules product family or require advanced configuration of the software. Solution: This Knowledge Base article concerns certain older ver (ID:278)

Signature added twice

This article is obsolete for newer releases of CodeTwo Exchange Rules family software. If you have: CodeTwo Exchange Rules PRO version 1.4.5 CodeTwo Exchange Rules 2013 version 1.2.0 CodeTwo Exchange Rules 2010 version 2.2.0 C (ID:268)

Noninterpersonal messages

Problem: Rules are not executed upon noninterpersonal messages (non-IPMs) and, as a result, signatures are not added. The log files contain the following message: Non interpersonal message. Skipping it. Solution: Sometimes th (ID:255)

3 steps to correct message encoding in emails

Problem: Regional characters (such as ü, ä, ø, etc.) in signatures and disclaimers added by CodeTwo Exchange Rules are not displayed correctly. Instead of the actual characters, users see strings of ? signs. Solution: This issue (ID:241)

How to insert individual vCard links into email signatures

Problem: You would like to insert individual vCard links into email signatures so that each email sent by a user in your organization contains a link to this person's electronic business card. Solution: CodeTwo signature-adding pro (ID:207)

A signature is inserted in a wrong place in a message

Problem: A signature is added in a wrong place inside the body of an email message. For example, your signature is inserted at the end of an email conversation thread instead of directly under your latest response. Solution: Incor (ID:195)

Installation of Exchange Rules 2003, 2007, 2010 or 2013 in non-default location

Problem: CodeTwo Exchange Rules 2003, 2007, 2010 or 2013 has no access to files and libraries after installation in non-default location. Solution: When CodeTwo Exchange Rules 2003, 2007, 2010 or 2013 is installed in a non-def (ID:192)

Error: Failed to create empty document

Problem: When starting the Editor in Exchange Rules 2003 / 2007 / 2010, the following error message appears: Failed to create empty document. Solution: The problem is related to a conflict between the default printer and the M (ID:179)

How to manually install, uninstall or temporarily disable CodeTwo Exchange Rules Transport Agent

Problem: Software products from the CodeTwo Exchange Rules family process emails via a dedicated Exchange transport agent: CodeTwo Exchange Rules Transport Agent. Normally, the agent is installed automatically together with the program (ID:176)

How to find the license key in CodeTwo software

Problem: You need to find the license key for your CodeTwo software. Solution: CodeTwo applications are activated to the full version by entering a 25-character license key that you receive once the order is paid for. Finding th (ID:167)

Creating the signatures in HTML, RTF and Plaintext formats

Problem: Why shall we create the signatures in all available formats? Solution: While  attempting to leave the Template Editor in CodeTwo Exchange Rules PRO without creating the signature in every format, the warning window appear (ID:157)

How to restart the Microsoft Exchange Transport service

Problem: You need to restart the Microsoft Exchange Transport service, for example, to refresh the counting of CodeTwo Exchange Rules licenses. Solution: There are two ways to restart the Microsoft Exchange Transport service:  (ID:153)

Font size formatting in HTML footers

Problem Changing the font size to custom one. Solution: To change the font size in your footer: Edit the rule in Administration program. Go to the built-in signature editor to edit the footer. Choose one of the available  (ID:139)

How to add signatures only to messages sent by selected users

Problem: How to add signatures only to messages sent by selected users. Solution: If you want to do this you need to add these users to the scope of senders for a given rule. Here's what has to be done: Open the Administrati (ID:133)

How to add new Active Directory fields to CodeTwo Exchange Rules built-in HTML editor

Problem: Add to the CodeTwo Exchange Rules Editor custom placeholders related to additional attributes in Active Directory. Solution: By default, CodeTwo Exchange Rules is able to recognize a limited number of placeholders (corre (ID:124)

How to create a footer with text written from right-to-left as in Hebrew or Arabic

Problem: While typing in right-to-left language, the text is improperly aligned. Solution: If you need to use Hebrew, Arabic or any other type of right-to-left language, you will have to use special HTML attribute to align the tex (ID:109)

How to prevent Outlook from removing extra line breaks from emails and email signatures

Problem: An email client such as Outlook disrupts your plain text emails or email signatures by removing breaks between text lines. Solution: If you composed a plain text email (or a plain text email signature in CodeTwo software)  (ID:98)

How to set the RemoteDomain parameters to force email format in Exchange

Problem: Emails that were sent in the HTML format are received as Plain Text or RTF messages. You experience this format conversion also in the case of HTML signatures composed in CodeTwo Exchange Rules, CodeTwo Exchange Rules Pro or Co (ID:84)

How to configure Exchange Server to automatically convert RTF messages to the HTML format

Problem: You need to configure an Exchange server so that messages to external recipients (i.e. recipients outside your organization) are never sent in the RTF format. You want the RTF messages to be automatically converted to HTML inste (ID:80)

Setting global encoding for outgoing messages at the server level

Problem: You need to enforce the same encoding in every Outlook client. Solution: The correct choice of encoding for outgoing messages is necessary for the faultless display of language-specific characters found in languages such a (ID:77)

Internal and external recipients to the same message in CodeTwo Exchange Rules 2007

Problem: In CodeTwo Exchange Rules 2007 you can define exceptions to the list of recipients that will receive messages with no disclaimers / signatures. Solution: Frequently, the administrator configures the program to prevent foot (ID:67)

How to disable adding signatures created in OWA for Exchange users

This article applies to older versions of Exchange Server - Exchange 2007 and 2010. For newer versions of Exchange Server and Exchange Online (Office 365) see this article. Problem: How to disable adding signatures created in OWA for  (ID:65)

How to correctly edit the HTML code of a signature containing email addresses and links

Problem: Your message contains a signature that includes Active Directory placeholders with email addresses or web page references, and these placeholders are linked (Fig. 1.). These links disappear if someone replies to or forwards the (ID:66)

How to use the extra custom fields in Active Directory in the CodeTwo Exchange Rules 2007 and 2010

Problem: How to use the extra custom fields in Active Directory? Solution: The built-in editor in CodeTwo Exchange Rules 2007 and in CodeTwo Exchange Rules 2010 includes a functionality enabling quick and easy insertion of AD place (ID:64)

How to check if there is Hub Transport role installed on server Exchange 2007 or 2010

Problem: How to check if there is Hub Transport role installed on server Exchange 2007 or 2010? Solution: CodeTwo Exchange Rules 2007 and CodeTwo Exchange Rules 2010 should be installed on a computer with the Exchange Server 2007 / (ID:63)

How to use a font type or size that is not included on the font list of the signature editor

Problem: You would like to use a font type or size that is not displayed on the Editor's ribbon. Solution: How to use a font type that is not available on the Editor's ribbon How to use a font size that is not available on th (ID:62)

Configuration of CodeTwo Exchange Rules 2007 to achieve footers for internal and external recipients

Problem: If you want the outbound messages to contain a different footer than inbound messages (e.g. a legal note for external addresses and a signature for internal ones), you need to configure CodeTwo Exchange Rules 2007 in the followi (ID:55)

How to prevent Outlook from adding signatures

Problem: After installing centrally managed signature adding software (such as CodeTwo Exchange Rules or CodeTwo Email Signatures for Office 365), you might need to disable personal signatures added in Outlook. If you are not able to ge (ID:52)

How to configure a rule in CodeTwo Exchange Rules 2007 adding disclaimers to internal messages only

Problem: How to configure a rule in CodeTwo Exchange Rules 2007 adding disclaimers to internal messages only? Solution: CodeTwo Exchange Rules 2007 enables adding disclaimers both to internal and external messages. To add the discl (ID:48)

How to set the correct image size in your email signature for different email clients and devices

Problem: You would like to ensure that the image inserted in the signature template is displayed in the correct size across different email clients and devices. Solution: The easiest possible method is to always insert an image in  (ID:46)

How to find log files for CodeTwo Exchange Rules 2007

Problem: Where is log files CodeTwo Exchange Rules 2007? Solution: To display the folder including the log files for CodeTwo Exchange Rules 2007, open the Administration program, and choose from the menu Help, Log files. Log fil (ID:47)

How to configure CodeTwo Exchange Rules 2007 to add disclaimers to outbound messages only

Problem: You want to add disclaimers to outbound messages only. Solution: CodeTwo Exchange Rules 2007 enables adding disclaimers both to internal and external messages. To add the disclaimer only for external recipients, you need  (ID:43)

How to find installation folder for CodeTwo Exchange Rules 2007

Problem: You need to find the installation folder for CodeTwo Exchange Rules 2007. Solution: If the path was not changed during the installation, then the program is installed in the default folder. For CodeTwo Exchange Rules 20 (ID:41)

How to deploy CodeTwo Exchange Rules 2007 / 2010 on multiple servers

Problem: You want to deploy CodeTwo Exchange Rules on multiple servers. Solution: If there is more than one server responsible for mail processing in your organization, you will need to install CodeTwo Exchange Rules on each of th (ID:33)

How to insert a detailed signature in the first email, and only simplified in later correspondence

Problem: Personalized disclaimers can be divided into detailed and simplified. You can set rules so that the first time a message is sent, it receives a large and detailed disclaimer including first name, last name, position, phone no.,  (ID:14)

How to insert a company disclaimer and a personal signature into one message

Problem: You want to use older versions of CodeTwo Exchange Rules to insert multiple signatures into one email. For example, you want to insert a company disclaimer, containing information such as a postal address, VAT ID no., company re (ID:15)