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Overview The CodeTwo Exchange Rules Converter allows you to make a successful transition between CodeTwo's email signature solutions for on-premises Exchange and Microsoft 365 (Office 365). The application can convert email signatures, s (ID:897)
Problem: You would like to create a specific signature that applies to emails sent by mobile devices only. Solution: It is possible to add different signatures to emails sent from mobile clients. However, since there is no mechanis (ID:893)
Problem: You receive emails sent by an external sender in an attempt to impersonate a user inside your organization. As a result of this spoofing attempt, they are processed by CodeTwo Exchange Rules and receive signatures and/or disclai (ID:891)
Problem: You are using CodeTwo email signature management software and you want it to automatically add different signatures to new messages and replies or forwards in email conversations. Solution: All email signature managers fro (ID:882)
Problem You want to import an HTML email signature template into CodeTwo email signature management software. Solution You can easily import HTML email signature templates into your CodeTwo signature software using the HTML Snipp (ID:868)
Problem: You need to check if the environment you are working with is cloud-only, purely on-premises or if it implements any hybrid configuration. Solution: The hybrid environment in most cases refers to an Office 365 tenant perpet (ID:859)
Problem: You would like to send files (such as program logs, screenshots, emails, etc.) to CodeTwo for diagnostic purposes. Solution: To ensure maximum safety of your files and speed up our response, you should only send us files v (ID:802)
Problem: Your email signature template contains an AD attribute placeholder that is dynamically filled with a matching attribute value from Active Directory when an email is sent. If the sender does not have this particular attribute in (ID:787)
Problem: After a successful installation of CodeTwo software (listed in the Applies to section on the right) on Windows Server 2016, you cannot launch the program from the Start menu. It’s not possible to expand the CodeTwo folder that (ID:661)
Problem: On iOS devices, an email body that contains a signature inserted using one of CodeTwo’s email signature products is sometimes too small to read and requires a user to zoom in. Solution: Since iOS resizes the HTML email t (ID:656)
This article is obsolete and may relate only to older versions of our software. If you use a current version, see the user's manual of your product for more information: CodeTwo Exchange Rules | CodeTwo Exchange Rules Pro | CodeTwo Email (ID:499)
Problem: You are preparing email signature templates in our email signature management software and you would like to follow the best practices. This will allow you to avoid problems when designing them and using them in your communicati (ID:488)
Problem: You have an Active Directory field with some additional spacing in it, for example field Title: IT Administrator that contains two spaces between "IT" and "Administrator". But when you send an e-mail, the placeholder Title is (ID:478)
Problem: You experience various problems with images in email signatures, e.g. embedded pictures are not displayed in received emails, are misplaced in the message thread, or disappear when replying/forwarding. Solution: Embedded i (ID:467)
Problem How to use multi-line notes from Active Directory in your signatures and disclaimers. Such fields may be used to present your opening hours and many more. Solution On the Exchange Server simply open Active Directory Users (ID:439)
Problem: You cannot use a resend option for a message processed by the Sent Items Update service (SIU) of CodeTwo Exchange Rules PRO or CodeTwo Exchange Rules family software. The attempt to resend the e-mail ends with the following er (ID:423)
Problem: You would like to globally enforce UTF-8 encoding for your Outlook Web App. Solution: Exchange Online (Office 365) As of July 2016, it is not possible to globally enforce a specific encoding for OWA in Office 365. Ex (ID:343)
Problem: External email addresses are treated as internal by CodeTwo software. As a result, your email rule conditions do not work as expected. For example, rules designed to cover only internal users are also triggered for external use (ID:292)
Problem: CodeTwo assistance is required when you experience problems with the CodeTwo Exchange Rules product family or require advanced configuration of the software. Solution: This Knowledge Base article concerns certain older ver (ID:278)
This article is obsolete for newer releases of CodeTwo Exchange Rules family software. If you have: CodeTwo Exchange Rules PRO version 1.4.5 CodeTwo Exchange Rules 2013 version 1.2.0 CodeTwo Exchange Rules 2010 version 2.2.0 C (ID:268)
Problem: Regional characters (such as ü, ä, ø, etc.) in signatures and disclaimers added by CodeTwo Exchange Rules are not displayed correctly. Instead of the actual characters, users see strings of ? signs. Solution: This issue (ID:241)
Problem: A signature is added in a wrong place inside the body of an email message. For example, your signature is inserted at the end of an email conversation thread instead of directly under your latest response. Solution: Incor (ID:195)
Problem: When starting the Editor in Exchange Rules 2003 / 2007 / 2010, the following error message appears: Failed to create empty document. Solution: The problem is related to a conflict between the default printer and the M (ID:179)
Problem: You need to find the license key for your CodeTwo software. Solution: CodeTwo applications are activated to the full version by entering a 25-character license key that you receive once the order is paid for. Finding th (ID:167)
Problem Changing the font size to custom one. Solution: To change the font size in your footer: Edit the rule in Administration program. Go to the built-in signature editor to edit the footer. Choose one of the available (ID:139)
Problem: There are no signatures in messages sent to distribution groups. Solution: If messages sent to a distribution group are received without signatures from CodeTwo Exchange Rules, make sure this group is set up to send deliv (ID:130)
Problem: An email client such as Outlook disrupts your plain text emails or email signatures by removing breaks between text lines. Solution: If you composed a plain text email (or a plain text email signature in CodeTwo software) (ID:98)
Problem: Emails that were sent in the HTML format are received as Plain Text or RTF messages. You experience this format conversion also in the case of HTML signatures composed in CodeTwo Exchange Rules, CodeTwo Exchange Rules Pro or Co (ID:84)
Problem: You need to configure an Exchange server so that messages to external recipients (i.e. recipients outside your organization) are never sent in the RTF format. You want the RTF messages to be automatically converted to HTML inste (ID:80)
Problem: You need to enforce the same encoding in every Outlook client. Solution: The correct choice of encoding for outgoing messages is necessary for the faultless display of language-specific characters found in languages such a (ID:77)
Problem: An installation process of CodeTwo Exchange Rules may be stopped due to the following error: Fig. 1. Error caused by a missing dll. Solution: This is due to GDUplus.dll file missing on the computer. If you are exper (ID:72)
Problem: Your message contains a signature that includes Active Directory placeholders with email addresses or web page references, and these placeholders are linked (Fig. 1.). These links disappear if someone replies to or forwards the (ID:66)
Problem: You would like to use a font type or size that is not displayed on the Editor's ribbon. Solution: How to use a font type that is not available on the Editor's ribbon How to use a font size that is not available on th (ID:62)
Problem: How to use the extra custom fields in Active Directory in the CodeTwo Exchange Rules editor. Solution: The built-in editor in CodeTwo Exchange Rules 2003 includes a functionality enabling quick and easy insertion of AD pla (ID:57)
Problem: After installing centrally managed signature adding software (such as CodeTwo Exchange Rules or CodeTwo Email Signatures for Office 365), you might need to disable personal signatures added in Outlook. If you are not able to ge (ID:52)
Problem: You would like to ensure that the image inserted in the signature template is displayed in the correct size across different email clients and devices. Solution: The easiest possible method is to always insert an image in (ID:46)
Problem: Instalation of the CodeTwo Exchange Rules software finished with errors. Solution: Download and copy the files below to the installation folder of CodeTwo Exchange Rules (by default, C:\Program Files\CodeTwo\Exch (ID:42)
Problem: You need to find the installation folder for CodeTwo Exchange Rules. Solution: If the path was not changed during the installation, then the program is installed in the default folder. For CodeTwo Exchange Rules Pro 2.x (ID:40)
Problem: You want to deploy CodeTwo Exchange Rules on multiple servers. Solution: If there is more than one server responsible for mail processing in your organization, you will need to install CodeTwo Exchange Rules on each of th (ID:32)
Problem: You need to change the logging level in CodeTwo Exchange Rules to detailed. Solution: If the program deviates from its intended behavior, you may be asked to set the logging level to Detailed by the Technical Support. To c (ID:31)
Problem: Footers are not added to outgoing messages and the program logs them as internal mail. CodeTwo Exchange Rules classifies mail on the basis of message properties that point to the target domain. Occasionally, the program retriev (ID:16)
Problem: Personalized disclaimers can be divided into detailed and simplified. You can set rules so that the first time a message is sent, it receives a large and detailed disclaimer including first name, last name, position, phone no., (ID:14)
While the Exchange Server mail flow rules offer several signature adding options, they are limited and lacking in usability compared to what can be achieved using CodeTwo Exchange Rules. Here are a few examples of things you can’t accomplish using native Exchange Server capabilities, which are supported by our program:
- add signatures directly under the latest reply in email conversations (Exchange Server disclaimers are added always at the very bottom of the conversation);
- add images (e.g. company’s logo or user photos) to signatures so that they are visible directly in recipients’ email clients (not as attachment);
- show signatures appended on the server in the “sent items” folder of the sender’s email client;
- compose signature templates using a convenient WYSIWYG HTML Editor with Active Directory Fields;
- omit adding blank lines to signatures when there are no Active Directory data for a given user. You can read more about this feature in our Knowledge Base.
The cost depends on the number of mailboxes you will use CodeTwo Exchange Rules for. A breakdown of available license packages and their prices can be found on this page.
Yes, you can.
- If you are a healthcare, educational or non-profit organization.
- If you want to become a CodeTwo reseller, please take a look at our reseller program.
No, you don’t. You only have to purchase licenses for mailboxes which will be using the program’s features. For more licensing details refer to the How many licenses do I need? section of this page.
CodeTwo Exchange Rules consists of 2 components: the Administration Panel - a client application with adjustable access rights, in which a user configures rules; and the Exchange Rules Service - a host module responsible for distributing and enforcing rules in an organization. For full information about the system requirements see this Userguide article.
Yes, it will. In fact, CodeTwo Exchange Rules can stamp any email traveling through your Hub Transport or Mailbox servers. Regardless of the email client it was sent from. iPhone, iPad, Android, BlackBerry, Windows Mobile and other smartphones are supported.
Will the program remove blank spaces from a signature if there is no data in Active Directory for a selected attribute?
Yes, it will. The program can remove black space from a signature providing the Remove Text tags are used.
Yes, you can. Simply place the signature in the proper place in the template editor while configuring your rule. Learn more here.
Yes, you can. This article explains how you can do it.
Yes, you can. CodeTwo Exchange Rules allows to create different email signatures and insert them to internal and/or external messages. To learn more about this functionality visit this User’s manual article.
Yes, you can. CodeTwo Exchange Rules allows to set up different signatures for different emails, including emails sent to various external domains. For this purpose, you need to create separate rules with external domains specified in the rule’s conditions as well as create email signatures you want to insert once conditions are met.
The Message Splitting feature takes care of this issue. With it enabled, CodeTwo Exchange Rules will send copies of a message stamped with different signatures to recipients included in different rules.
The program’s architecture allows the administrator to manage any number of servers without jumping from desk to desk or touching Remote Desktop. Just install the Exchange Rules Service on each Mailbox server. Once you do this, one Administration Panel will be enough to manage an organization of any size. The Administration Panel will connect to one Exchange Rules Service, which in turn will take care of distributing settings between servers and enforcing rules.
NOTE: Instances of the Administration Panel can also be used by non-admin staff, provided they are granted custom rule management permissions.
As for licensing, the number of servers you have in your organization is irrelevant. Just purchase licenses for all mailboxes in your organization that will use the program's features, and let us know in the Comments section of the order form how many servers you have - we will send you the necessary number of license keys.
No. The signatures are appended on the Exchange Server after the message has been sent and left the sender’s email client.
For example, if you configure a rule with a condition set to: Body > contains keyword > stamp_me, CodeTwo Exchange Rules will look for the phrase "stamp_me" in email bodies and, upon finding the phrase, insert whatever signature you have set up in this rule into emails. In this scenario, the signature will only be inserted if a user includes the "stamp_me" phrase in their email.
Phrases can also be used as basis for rule exceptions.
Yes, the senders can see the signature in their Sent Items folders, after they send the email. The feature responsible for this is the Sent Items Update.
No. Any email traveling through your Mailbox or HubTransport servers can be stamped. In other words: all email clients that can hook up to your Exchange Server are supported.
CodeTwo Exchange Rules settings are by default stored in the following location: C:\ProgramData\CodeTwo Exchange Rules
Make sure that:
- The problem users are included in the necessary rules. This article has more.
- CodeTwo Exchange Rules is installed on all servers with the Mailbox role in the organization, as per this article.
- All your active rules have signature templates created in all 3 available formats – HTML, RTF and Plain Text. Otherwise, it is possible that e.g. mobile phone users will not get their emails stamped with a signature. See this Knowledge Base article for more.
Yes. All desktop and mobile mail clients that connect to Exchange are supported.
Yes, it is. All desktop and mobile mail clients that connect to Exchange are supported.
Yes, but it requires the proper mail flow configuration.
CodeTwo Exchange Rules is compatible with the on-premises Exchange and Office 365 (Microsoft 365) hybrid, as long as it has centralized mail flow enabled.
Yes, but only in a hybrid Exchange deployment (an environment with both on-premises Exchange server and Office 365 / Microsoft 365 configured), with centralized mail transport enabled. Learn more
If you are interested in an email signature management software that handles organization-wide email signatures in Office 365 (Microsoft 365) in a non-hybrid deployment, consider using CodeTwo Email Signatures for Office 365. If you own a product license key for CodeTwo Exchange Rules, we can offer you an attractive discount for migration to our Office 365 signature manager.
You can move rules configured to insert signatures/disclaimers as well as your custom signature templates to the tenant that is used with CodeTwo Email Signatures for Office 365 – we have a tool for that.
Yes, they can. They can do it thanks to the fact that the Administration Panel can be installed independently of the server-level Exchange Rules Services. The administrator, using the Rules Access Rights Management feature, can also control users' rule access permissions (by assigning them different roles) as well as rules rights (assigning view, edit and delete permissions).
We release free updates and bug fixes every couple of months.
Major paid upgrades are released less often - only when a host of new features is added. The difference between updates and upgrades is explained in this article.
For information on how to update/upgrade CodeTwo products see this article.
You can check the validity of your Support contract by using this form. To verify that, you need to provide your license key of CodeTwo Exchange Rules. If you use multiple license keys for the same program, provide just one of the keys.
You can return the product within 30 days of purchase and delivery - no questions asked. Learn more about the CodeTwo return policy and 30-day money-back guarantee.