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Error: The specified domain either does not exist or could not be contacted »
Problem: You get the following error message when using CodeTwo software: The specified domain either does not exist or could not be contacted. Solution: This error is related to your environment and the way your system manages domain-related queries or tasks. CodeTwo software uses default system-wide AD libraries. The above error can [...] (ID:775)
How to make sure CodeTwo Email Signatures for Email Clients supports TLS 1.2 »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Microsoft 365 (Office 365), check out CodeTwo Email Signatures 365. Problem: Starting 31 October 2018, Microsoft makes TLS 1.2 the default security protocol in Office 365. TLS 1.0 and 1.1 still [...] (ID:767)
CodeTwo Email Signatures for Email Clients: useful links (user's manual and installation file) »
Problem: You are not able to find the user's manual or installer for CodeTwo Email Signatures for Email Clients. Solution: CodeTwo Email Signatures for Email Clients has been discontinued and removed from our main website. If you are still using the software, here are some useful links: User's manual Installation file Tip If your [...] (ID:748)
How to avoid wrapping of text in email signatures »
Problem: You would like to prevent the text in your email signature from wrapping to the next line (Fig. 1.). Fig. 1. Text wraps in an email signature. Solution: Depending on your signature layout, the text may wrap, for example when it is too long to fit the screen. If you want to stop the text in a specific part of your signature [...] (ID:743)
How to solve font-related problems in email signatures »
Problem: Fonts in email signatures are not correctly displayed. Solution: The appearance and availability of a font in an email message depends on the client and device used to read this email. If fonts used in your email signature are not supported by the recipient's environment, these fonts are not displayed or they get replaced with [...] (ID:708)
Installing CodeTwo products on Windows Server 2016 »
Problem: After a successful installation of CodeTwo software (listed in the Related products section below this article) on Windows Server 2016, you cannot launch the program from the Start menu. It’s not possible to expand the CodeTwo folder that was created there, and you cannot find the installed program using the search function in [...] (ID:661)
Small email text on iOS devices »
Problem: On iOS devices, an email body that contains a signature inserted using one of CodeTwo’s email signature products is sometimes too small to read and requires a user to zoom in. Solution: Since iOS resizes the HTML email to fit the screen size, make sure that the width of an inserted table or image is not too large. When [...] (ID:656)
How to use Microsoft 365 signature in iOS OWA app »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Microsoft 365 (Office 365), check out CodeTwo Email Signatures 365. Problem: How to configure OWA for iPhone to use the same signature as in Outlook on the web (OWA 365). Solution: By default the [...] (ID:547)
Disable native signatures in Outlook on the web (OWA) and the new Outlook for Windows »
This article applies to Exchange Server 2013, 2016, 2019, and Exchange Online (Microsoft 365). For older versions of Exchange Server, i.e. 2007 and 2010, see this article. Problem: You would like to prevent users from creating individual signatures and adding them to emails in Outlook on the web (OWA) and the new Outlook for Windows. [...] (ID:535)
Create an RBAC-compliant account for CodeTwo Software »
Problem: You need your CodeTwo software to use the credentials of an account that has only the minimum required permissions, following the Role Based Access Control (RBAC) approach. Solution: To connect to your on-premises Exchange server in CodeTwo software listed below this article (in the Related products section), you need to [...] (ID:517)
Signature is not set as default in Outlook »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Microsoft 365 (Office 365), check out CodeTwo Email Signatures 365. Problem: Despite setting an appropriate option in the CodeTwo Email Signatures for Email Clients application, the signature is [...] (ID:511)
Track link clicks in email signatures »
This article is obsolete and may relate only to older versions of our software. If you use a current version, see the user's manual of your product for more information: CodeTwo Exchange Rules | CodeTwo Exchange Rules Pro | CodeTwo Email Signatures 365 Problem: You want to track users' clicks on links in your signatures and disclaimers, [...] (ID:499)
On an iPhone device, the size of text in a signature is larger than defined »
Problem: The design of your signature defines size of the text smaller than 13px. However, the iPhone devices are displaying the text larger than expected, therefore the layout of your footer may be distorted. Solution: The main reason to this situation is default rendering behavior on iPhone devices. Currently, the smallest available [...] (ID:481)
How to preserve spacing in AD fields »
Problem: You have an Active Directory field with some additional spacing in it, for example field Title: IT Administrator that contains two spaces between "IT" and "Administrator". But when you send an e-mail, the placeholder Title is filled with just "IT Administrator", i.e. the additional space gets removed. Solution: HTML-rendering [...] (ID:478)
Display language of the AD field "Country" »
Problem: The {Country} placeholder is filled with an incorrect value, for example, instead of a local country name (Deutschland), the English name of the country appears (Germany). Solution: The Country field in Active Directory consists of three attributes: c – 2-character ISO-3166 country code, e.g. US, co – the name of the [...] (ID:474)
Email Signatures connection through VPN »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Microsoft 365 (Office 365), check out CodeTwo Email Signatures 365. Problem: Client Application in CodeTwo Email Signatures for Email Clients cannot connect to the Administration Panel using [...] (ID:472)
Not enough storage is available to process this command »
Problem: When trying to install CodeTwo software on Microsoft Small Business Server 2008 you get an error window with the following message: Not enough storage is available to process this command. Fig. 1. The error message. Solution: To solve this problem simply follow the steps below: Warning! Restart of the server may be required [...] (ID:471)
How to fix common image-related problems in signatures »
Problem: You experience various problems with images in email signatures, e.g. embedded pictures are not displayed in received emails, are misplaced in the message thread, or disappear when replying/forwarding. Solution: Embedded images are images that are inserted directly into the body of the message, as opposed to images that are [...] (ID:467)
How to add new Active Directory fields to the Editor of CodeTwo Email Signatures for Email Clients »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Microsoft 365 (Office 365), check out CodeTwo Email Signatures 365. Problem How to enable CodeTwo Email Signatures for Email Clients to recognize additional (custom) dynamic fields from Active [...] (ID:457)
How to remove spacing between e-mail body and signature »
Problem: While composing a signature you may encounter a problem where the spacing between e-mail body and signature is too wide. This may be caused by incorrect signature design or unnecessary tags used in the HTML code of the signature. Solution: Here are the most common reasons to such a behavior: There may be an empty paragraph tag [...] (ID:455)
How to use multi-line notes in signatures and disclaimers »
Problem How to use multi-line notes from Active Directory in your signatures and disclaimers. Such fields may be used to present your opening hours and many more. Solution On the Exchange Server simply open Active Directory Users and Computers tool, then navigate to the user you want to add notes. In our example it will be User1. [...] (ID:439)
Problems with updating signatures via Network Share »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures 365. Problem: The signatures are not updated and after saving changes in your signature template, you can encounter a similar error as shown below: [...] (ID:416)
CodeTwo services do not start »
Problem: CodeTwo software service that is supposed to start automatically after the system restart would not start. Applies to: Any service-based CodeTwo software. For problems with MS Exchange Transport service in connection to CodeTwo Exchange Rules family products please consult this article. Solution: There may be multiple [...] (ID:385)
How to delete OWA (Outlook on the web) signatures in Microsoft Exchange »
Problem: You want to remove email signatures in OWA (Outlook on the web) for multiple or individual users. Solution: Important The solution applies to Microsoft Exchange Server 2010, 2013, 2016, 2019 and Microsoft Exchange Online* (Microsoft 365). Before running the commands listed below, ensure that you are signed in as a user who is a [...] (ID:377)
How to globally enforce UTF-8 encoding for OWA »
Problem: You would like to globally enforce UTF-8 encoding for your Outlook Web App. Solution: Exchange Online (Office 365) As of July 2016, it is not possible to globally enforce a specific encoding for OWA in Office 365. Exchange Server on-premises To globally enforce specific encoding settings for all OWA users in Exchange Server [...] (ID:343)
Client Application in CodeTwo Email Signatures for Email Clients crashes »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures 365. Problem: The CodeTwo Email Signatures for Email Clients' Client Application crashes or the following entries appear in your logs: 01:49:31: Root [...] (ID:320)
Diagnosing CodeTwo Email Signatures for Email Clients »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures 365. Problem: How to collect useful diagnostic data for CodeTwo technicians. Solution: If CodeTwo assistance is required with your CodeTwo Emails [...] (ID:298)
How to convert an HTML signature template to RTF or Plain Text »
Problem: You want to create RTF and Plain Text versions of an HTML signature to make the signature work on all devices, including the mobile ones. Solution: The quickest and easiest way to convert an HTML signature into an RTF or plain text one is to use the Convert button located in the Format group on the Main tab of the editor’s [...] (ID:234)
How to change how often the client app asks the server for updates »
This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Microsoft 365 (Office 365), check out CodeTwo Email Signatures 365. Problem: How to change periodicity of requesting signature updates from the server by ClientApp. Solution: Please do the [...] (ID:291)
How to set impersonation rights manually »
Problem: How to manually manage impersonation rights for an administrator account. Solution: Important Note that the old Office 365 Small Business plans do not allow you to assign impersonation rights manually. The default built-in admin account is the only one who can hold such permissions. Also, the current plans with a partial support [...] (ID:285)
How to include vCards as QR codes in email signatures »
Problem: You would like to insert a vCard as a QR code in an email signature added by CodeTwo software. You want to have this QR code personalized so that every user has their individual vCard added to their signature. Solution: The vCard standard is a popular and easy way to share contact information. In most PC operating [...] (ID:256)
3 steps to correct message encoding in emails »
Problem: Regional characters (such as ü, ä, ø, etc.) in signatures and disclaimers added by CodeTwo Exchange Rules are not displayed correctly. Instead of the actual characters, users see strings of ? signs. Solution: This issue is most likely caused by incorrect encoding settings. For example, the proper display of European regional [...] (ID:241)
How to extend the timeout for services if they fail to start or stop »
Problem: CodeTwo services cannot be started or stopped. Solution: In some environments, applications installed as Windows services may require more time to start or stop. Click on the links below to learn how to change the timeout for service applications in Windows. A service does not start A service does not stop A CodeTwo service is [...] (ID:228)
How to insert individual vCard links into email signatures »
Problem: You would like to insert individual vCard links into email signatures so that each email sent by a user in your organization contains a link to this person's electronic business card. Solution: CodeTwo signature-adding programs enable you to use dynamic fields from Active Directory in signature templates. These fields are added [...] (ID:207)
How to add dynamically changing image links to emails »
Problem You would like to insert image links (images that are linked to a web resource) into email signatures, and these images should dynamically change every time a new message is sent so that each message gets a different picture. For example, you have several marketing banners, and you would like CodeTwo software to add a different [...] (ID:201)
How to find the license key in CodeTwo software »
Problem: You need to find the license key for your CodeTwo software. Solution: CodeTwo applications are activated to the full version by entering a 25-character license key that you receive once the order is paid for. Finding the license key/activation code in CodeTwo software With the exception of CodeTwo Public Folders, the license [...] (ID:167)
How to avoid problems while designing the footers in old versions of CodeTwo Editor »
Problem: How to avoid problems while designing signatures in old versions of CodeTwo editor. This Knowledge Base article is designed to be used only with versions of the software listed in the Related products section below this article. Older or newer releases may not be affected by the issues described below. Solution: When [...] (ID:121)
How to create a footer with text written from right-to-left as in Hebrew or Arabic »
Problem: While typing in right-to-left language, the text is improperly aligned. Solution: If you need to use Hebrew, Arabic or any other type of right-to-left language, you will have to use special HTML attribute to align the text properly. Start editing your signature using the built-in Editor. On the HTML tab, click the source [...] (ID:109)
How to set the RemoteDomain parameters to force email format in Exchange »
Problem: Emails that were sent in the HTML format are received as Plain Text or RTF messages. You experience this format conversion also in the case of HTML signatures composed in CodeTwo Exchange Rules, CodeTwo Exchange Rules Pro or CodeTwo Email Signatures 365. Solution: There may be multiple reasons why emails are delivered in a [...] (ID:84)
How to configure Exchange Server to automatically convert RTF messages to the HTML format »
Problem: You need to configure an Exchange server so that messages to external recipients (i.e. recipients outside your organization) are never sent in the RTF format. You want the RTF messages to be automatically converted to HTML instead. Solution: HTML is the default format in Outlook and Outlook automatically converts all RTF messages [...] (ID:80)
Setting global encoding for outgoing messages at the server level »
Problem: You need to enforce the same encoding in every Outlook client. Solution: The correct choice of encoding for outgoing messages is necessary for the faultless display of language-specific characters found in languages such as Swedish, Greek, Spanish, Danish, etc. There’s an option to change encoding directly in Outlook. However, [...] (ID:77)
How to disable adding signatures created in OWA for Exchange users »
This article applies to Exchange Server 2007 and 2010, and is meant for users of CodeTwo Exchange Rules 2007 and 2010 (both of which are now deprecated). For newer versions of Exchange Server and Exchange Online (Office 365) see this article. Problem: How to disable adding signatures created in OWA for Exchange users. Solution: After [...] (ID:65)
How to use a font type or size that is not included on the font list of the signature editor »
Problem: You would like to use a font type or size that is not displayed on the editor's ribbon. Solution: How to use a font type that is not available on the editor's ribbon How to use a font size that is not available on the editor's ribbon How to use a font type that is not available on the editor's ribbon If you need to use a font [...] (ID:62)
CodeTwo Email Signatures for Email Clients »
CodeTwo Email Signatures for Email Clients has been discontinued We are sorry, but CodeTwo Email Signatures for Email Clients is now "retired" and it is no longer available for purchase. We want to focus our development efforts on our flagship email signature solution, CodeTwo Email Signatures for Office 365, to continue delivering [...]
