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Error: The specified domain either does not exist or could not be contacted

Problem: You get the following error message when using CodeTwo software: The specified domain either does not exist or could not be contacted. Solution: This error is related to your environment and the way your system manages domain-related queries or tasks. CodeTwo software uses default system-wide AD libraries. The above error can [...] (ID:775)

How to make sure CodeTwo Email Signatures for Email Clients supports TLS 1.2

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: Starting 31 October 2018, Microsoft makes TLS 1.2 the default security protocol in Office 365. TLS 1.0 and 1.1 still work, but [...] (ID:767)

CodeTwo Email Signatures for Email Clients: useful links (user's manual and installation file)

Problem: You are not able to find the user's manual or installer for CodeTwo Email Signatures for Email Clients. Solution: CodeTwo Email Signatures for Email Clients has been discontinued and removed from our main website. If you are still using the software, here are some useful links: User's manual Installation file Tip If your [...] (ID:748)

How to avoid wrapping of text in email signatures

Problem: You would like to prevent the text in your email signature from wrapping to the next line (Fig. 1.). Fig. 1. Text wraps in an email signature. Solution: Depending on your signature layout, the text may wrap, for example when it is too long to fit the screen. If you want to stop the text in a specific part of your signature [...] (ID:743)

How to solve font-related problems in email signatures

Problem: Fonts in email signatures are not correctly displayed. Solution: The appearance and availability of a font in an email message depends on the client and device used to read this email. If fonts used in your email signature are not supported by the recipient's environment, these fonts are not displayed or they get replaced with [...] (ID:708)

Installing CodeTwo products on Windows Server 2016

Problem: After a successful installation of CodeTwo software (listed in the Applies to section on the right) on Windows Server 2016, you cannot launch the program from the Start menu. It’s not possible to expand the CodeTwo folder that was created there, and you cannot find the installed program using the search function in Windows. [...] (ID:661)

Small email text on iOS devices

Problem: On iOS devices, an email body that contains a signature inserted using one of CodeTwo’s email signature products is sometimes too small to read and requires a user to zoom in. Solution: Since iOS resizes the HTML email to fit the screen size, make sure that the width of an inserted table or image is not too large. When [...] (ID:656)

How to use Office 365 signature in iOS OWA app

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: How to configure OWA for iPhone to use the same signature as in Outlook on the web (OWA 365). Solution: By default the iOS OWA [...] (ID:547)

Disable Outlook on the web (OWA) signatures

This article applies to Exchange Server 2013, 2016, 2019, and Exchange Online (Office 365). For older versions of Exchange Server, i.e. 2007 and 2010, see this article. Problem: You would like to prevent users from creating individual Outlook on the web (OWA) signatures and adding them to email messages. Solution: To prevent your users [...] (ID:535)

Create an RBAC-compliant account for CodeTwo Software

Problem: You need your CodeTwo software to use the credentials of an account that has only the minimum required permissions, following the Role Based Access Control (RBAC) approach. Solution: The CodeTwo software listed on the right (in the Applies to section) requires credentials to a user account on the target on-premises Exchange [...] (ID:517)

Signature is not set as default in Outlook

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: Despite setting an appropriate option in the CodeTwo Email Signatures for Email Clients application, the signature is not set [...] (ID:511)

How to set the format of date and time placeholders

Problem: You need to customize the display format of time and date used by time-related placeholders (such as {Current date/time}) in CodeTwo software. Solution: CodeTwo software allows you to customize the placeholder date format in many ways. You may, for example set the program to display full name of the day or to include [...] (ID:500)

Track link clicks in email signatures

This article is obsolete and may relate only to older versions of our software. If you use a current version, see the user's manual of your product for more information: CodeTwo Exchange Rules | CodeTwo Exchange Rules Pro | CodeTwo Email Signatures for Office 365 Problem: You want to track users' clicks on links in your signatures and [...] (ID:499)

On an iPhone device, the size of text in a signature is larger than defined

Problem: The design of your signature defines size of the text smaller than 13px. However, the iPhone devices are displaying the text larger than expected, therefore the layout of your footer may be distorted. Solution: The main reason to this situation is default rendering behavior on iPhone devices. Currently, the smallest available [...] (ID:481)

How to preserve spacing in AD fields

Problem: You have an Active Directory field with some additional spacing in it, for example field Title: IT  Administrator that contains two spaces between "IT" and "Administrator". But when you send an e-mail, the placeholder Title is filled with just "IT Administrator", i.e. the additional space gets removed. Solution: HTML-rendering [...] (ID:478)

Display language of the AD field "Country"

Problem: The {Country} placeholder is filled with an incorrect value, for example, instead of a local country name (Deutschland), the English name of the country appears (Germany). Solution: The Country field in Active Directory consists of three attributes: c – 2-character ISO-3166 country code, e.g. US, co – the name of the [...] (ID:474)

Email Signatures connection through VPN

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: Client Application in CodeTwo Email Signatures for Email Clients cannot connect to the Administration Panel using a VPN [...] (ID:472)

Not enough storage is available to process this command

Problem: When trying to install CodeTwo software on Microsoft Small Business Server 2008 you get an error window with the following message: Not enough storage is available to process this command. Fig. 1. The error message. Solution: To solve this problem simply follow the steps below: Warning! Restart of the server may be required [...] (ID:471)

How to fix common image-related problems in signatures

Problem: You experience various problems with images in email signatures, e.g. embedded pictures are not displayed in received emails, are misplaced in the message thread, or disappear when replying/forwarding. Solution: Embedded images are images that are inserted directly into the body of the message, as opposed to images that are [...] (ID:467)

How to add new Active Directory fields to the Editor of CodeTwo Email Signatures for Email Clients

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem How to enable CodeTwo Email Signatures for Email Clients to recognize additional (custom) dynamic fields from Active [...] (ID:457)

How to remove spacing between e-mail body and signature

Problem: While composing a signature you may encounter a problem where the spacing between e-mail body and signature is too wide. This may be caused by incorrect signature design or unnecessary tags used in the HTML code of the signature. Solution: Here are the most common reasons to such a behavior: Please keep in mind, that editor used [...] (ID:455)

How to use multi-line notes in signatures and disclaimers

Problem How to use multi-line notes from Active Directory in your signatures and disclaimers. Such fields may be used to present your opening hours and many more. Solution On the Exchange Server simply open Active Directory Users and Computers tool, then navigate to the user you want to add notes. In our example it will be User1. [...] (ID:439)

Problems with updating signatures via Network Share

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: The signatures are not updated and after saving changes in your signature template, you can encounter a similar error as [...] (ID:416)

CodeTwo services do not start

Problem: CodeTwo software service that is supposed to start automatically after the system restart would not start. Applies to: Any service-based CodeTwo software. For problems with MS Exchange Transport service in connection to CodeTwo Exchange Rules family products please consult this article. Solution: There may be multiple [...] (ID:385)

How to delete OWA (Outlook on the web) signatures in Microsoft Exchange

Problem: You want to remove OWA (Outlook on the web) signatures of multiple or individual users. Info The solution below only applies to Microsoft Exchange Server 2010, 2013, 2016, 2019 and Microsoft Exchange Online (Microsoft 365). Solution: Important Before running the commands listed below, ensure that you are logged in as a user [...] (ID:377)

How to globally enforce UTF-8 encoding for OWA

Problem: You would like to globally enforce UTF-8 encoding for your Outlook Web App. Solution: Exchange Online (Office 365) As of July 2016, it is not possible to globally enforce a specific encoding for OWA in Office 365. Exchange Server on-premises To globally enforce specific encoding settings for all OWA users in Exchange Server [...] (ID:343)

Client Application in CodeTwo Email Signatures for Email Clients crashes

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: The CodeTwo Email Signatures for Email Clients' Client Application crashes or the following entries appear in your logs: [...] (ID:320)

Diagnosing CodeTwo Email Signatures for Email Clients

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: How to collect useful diagnostic data for CodeTwo technicians. Solution: If CodeTwo assistance is required with your CodeTwo [...] (ID:298)

How to convert an HTML signature template to RTF or Plain Text

Problem: You want to create RTF and Plain Text versions of an HTML signature to make the signature work on all devices, including the mobile ones. Solution: The quickest and easiest way to convert an HTML signature into an RTF or plain text one is to use the Convert button located in the Format group on the Main tab of the editor’s [...] (ID:234)

How to change how often the client app asks the server for updates

This article is meant for users of CodeTwo Email Signatures for Email Clients. This software has been discontinued. If your organization uses Office 365, check out CodeTwo Email Signatures for Office 365. Problem: How to change periodicity of requesting signature updates from the server by ClientApp. Solution: Please do the following [...] (ID:291)

How to set impersonation rights manually

Problem: How to manually manage impersonation rights for an administrator account. Solution: Use the links below to learn how to add impersonation rights to your admin account via: PowerShell Exchange admin center (applies to Exchange 2013, 2016, 2019, and Office 365 only). Add impersonation rights using PowerShell You can perform the [...] (ID:285)

How to include vCards as QR codes in email signatures

Problem: You would like to insert a vCard as a QR code in an email signature added by CodeTwo software. You want to have this QR code personalized so that every user has their individual vCard added to their signature. Solution: The vCard standard is a popular and easy way to share contact information. In most PC operating [...] (ID:256)

3 steps to correct message encoding in emails

Problem: Regional characters (such as ü, ä, ø, etc.) in signatures and disclaimers added by CodeTwo Exchange Rules are not displayed correctly. Instead of the actual characters, users see strings of ? signs. Solution: This issue is most likely caused by incorrect encoding settings. For example, the proper display of European regional [...] (ID:241)

How to extend the timeout for services if they fail to start or stop

Problem: CodeTwo services cannot be started or stopped. Solution: In some environments, applications installed as Windows services may require more time to start or stop. Click on the links below to learn how to change the timeout for service applications in Windows. A service does not start A service does not stop A CodeTwo service is [...] (ID:228)

How to insert individual vCard links into email signatures

Problem: You would like to insert individual vCard links into email signatures so that each email sent by a user in your organization contains a link to this person's electronic business card. Solution: CodeTwo signature-adding programs enable you to use dynamic fields from Active Directory in signature templates. These fields are added [...] (ID:207)

How to add dynamically changing image links to emails

Problem You would like to insert image links (images that are linked to a web resource) into email signatures, and these images should dynamically change every time a new message is sent so that each message gets a different picture. For example, you have several marketing banners, and you would like CodeTwo software to add a different [...] (ID:201)

How to find the license key in CodeTwo software

Problem: You need to find the license key for your CodeTwo software. Solution: CodeTwo applications are activated to the full version by entering a 25-character license key that you receive once the order is paid for. Finding the license key/activation code in CodeTwo software With the exception of CodeTwo Public Folders, the license [...] (ID:167)

How to avoid problems while designing the footers in old versions of CodeTwo Editor

Problem: How to avoid problems while designing signatures in old versions of CodeTwo editor. This Knowledge Base article is designed to be used only with versions of the software listed in the Applies to section on the right pane. Older or newer releases may not be affected by the issues described below. Solution: When designing a [...] (ID:121)

How to create a footer with text written from right-to-left as in Hebrew or Arabic

Problem: While typing in right-to-left language, the text is improperly aligned. Solution: If you need to use Hebrew, Arabic or any other type of right-to-left language, you will have to use special HTML attribute to align the text properly.  Start editing your signature using the built-in Editor. On the HTML tab, click the source [...] (ID:109)

How to set the RemoteDomain parameters to force email format in Exchange

Problem: Emails that were sent in the HTML format are received as Plain Text or RTF messages. You experience this format conversion also in the case of HTML signatures composed in CodeTwo Exchange Rules, CodeTwo Exchange Rules Pro or CodeTwo Email Signatures for Office 365. Solution: There may be multiple reasons why emails are delivered [...] (ID:84)

How to configure Exchange Server to automatically convert RTF messages to the HTML format

Problem: You need to configure an Exchange server so that messages to external recipients (i.e. recipients outside your organization) are never sent in the RTF format. You want the RTF messages to be automatically converted to HTML instead. Solution: HTML is the default format in Outlook and Outlook automatically converts all RTF messages [...] (ID:80)

Setting global encoding for outgoing messages at the server level

Problem: You need to enforce the same encoding in every Outlook client. Solution: The correct choice of encoding for outgoing messages is necessary for the faultless display of language-specific characters found in languages such as Swedish, Greek, Spanish, Danish, etc. There’s an option to change encoding directly in Outlook. However, [...] (ID:77)

How to disable adding signatures created in OWA for Exchange users

This article applies to older versions of Exchange Server - Exchange 2007 and 2010. For newer versions of Exchange Server and Exchange Online (Office 365) see this article. Problem: How to disable adding signatures created in OWA for Exchange users. Solution: After installing a program from CodeTwo Exchange Rules family you may need to [...] (ID:65)

How to use a font type or size that is not included on the font list of the signature editor

Problem: You would like to use a font type or size that is not displayed on the editor's ribbon. Solution: How to use a font type that is not available on the editor's ribbon How to use a font size that is not available on the editor's ribbon How to use a font type that is not available on the editor's ribbon If you need to use a font [...] (ID:62)

CodeTwo Email Signatures for Email Clients

CodeTwo Email Signatures for Email Clients has been discontinued We are sorry, but CodeTwo Email Signatures for Email Clients is now "retired" and it is no longer available for purchase. We want to focus our development efforts on our flagship email signature solution, CodeTwo Email Signatures for Office 365, to continue delivering [...]