Knowledge Base

Search results in "Troubleshooting" category

There are 316 articles in 32 sections in knowledge base:

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Articles found: 143

Signatures are not added

The article describes the most common reasons why signatures are not always added by the CodeTwo Exchange Rules family software. (ID:551)

[Section: CodeTwo Exchange Rules 2007 2.x, CodeTwo Exchange Rules 2007 3.x, CodeTwo Exchange Rules 2007 4.x, CodeTwo Exchange Rules 2010, CodeTwo Exchange Rules 2010 2.x, CodeTwo Exchange Rules 2010 3.x, CodeTwo Exchange Rules 2013, CodeTwo Exchange Rules 2013 2.x, CodeTwo Exchange Rules 2016, CodeTwo Exchange Rules 2019, CodeTwo Exchange Rules Pro 1.x, CodeTwo Exchange Rules Pro 2.x] [Categories: Troubleshooting]

How to manually install, uninstall or temporarily disable CodeTwo Exchange Rules Transport Agent

The article provides the instruction on how to manually install / uninstall the Transport Agent of CodeTwo Exchange Rules (ID:176)

[Section: CodeTwo Exchange Rules 2007 1.x, CodeTwo Exchange Rules 2007 2.x, CodeTwo Exchange Rules 2007 3.x, CodeTwo Exchange Rules 2007 4.x, CodeTwo Exchange Rules 2010, CodeTwo Exchange Rules 2010 2.x, CodeTwo Exchange Rules 2010 3.x, CodeTwo Exchange Rules 2013, CodeTwo Exchange Rules 2013 2.x, CodeTwo Exchange Rules 2016, CodeTwo Exchange Rules 2019, CodeTwo Exchange Rules Pro 1.x, CodeTwo Exchange Rules Pro 2.x] [Categories: How-To, Troubleshooting]

An email rule is applied more than once to the same message

The article describes how to avoid duplicated signatures in an email travelling through multiple Transport servers. (ID:280)

[Section: CodeTwo Email Signatures for Office 365, CodeTwo Exchange Rules 2007 3.x, CodeTwo Exchange Rules 2007 4.x, CodeTwo Exchange Rules 2010 2.x, CodeTwo Exchange Rules 2010 3.x, CodeTwo Exchange Rules 2013, CodeTwo Exchange Rules 2013 2.x, CodeTwo Exchange Rules 2016, CodeTwo Exchange Rules 2019, CodeTwo Exchange Rules Pro 2.x] [Categories: Troubleshooting]

How to use Journaling together with CodeTwo Exchange Rules

This article explains how to use Journaling together with CodeTwo Exchange Rules. (ID:171)

[Section: CodeTwo Exchange Rules 2007 2.x, CodeTwo Exchange Rules 2010, CodeTwo Exchange Rules Pro 1.x] [Categories: Troubleshooting]

Diagnosing CodeTwo Exchange Rules product family (older versions)

If CodeTwo assistance is required with your CodeTwo Exchange Rules family of products (older releases) problems or advanced configuration, such help will be delivered faster and better if you provide certain files and information about your setup. (ID:278)

[Section: CodeTwo Exchange Rules 2.x, CodeTwo Exchange Rules 2007 1.x, CodeTwo Exchange Rules 2007 2.x, CodeTwo Exchange Rules 2007 3.x, CodeTwo Exchange Rules 2010, CodeTwo Exchange Rules 2010 2.x, CodeTwo Exchange Rules 2013, CodeTwo Exchange Rules 3.x, CodeTwo Exchange Rules Pro 1.x] [Categories: Troubleshooting]

Sent Items Update troubleshooting

Troubleshooting and customizing Sent Items Update service in the CodeTwo Exchange Rules software family. (ID:383)

[Section: CodeTwo Exchange Rules 2007 4.x, CodeTwo Exchange Rules 2010 3.x, CodeTwo Exchange Rules 2013 2.x, CodeTwo Exchange Rules 2016, CodeTwo Exchange Rules 2019, CodeTwo Exchange Rules Pro 2.x] [Categories: Troubleshooting]

Transport Service does not start after installing CodeTwo Exchange Rules family software

What to do if you just installed CodeTwo Exchange Rules family software and your MS Exchange Transport Service fails to start. (ID:367)

[Section: CodeTwo Exchange Rules 2007 1.x, CodeTwo Exchange Rules 2007 2.x, CodeTwo Exchange Rules 2007 3.x, CodeTwo Exchange Rules 2010, CodeTwo Exchange Rules 2010 2.x, CodeTwo Exchange Rules 2013, CodeTwo Exchange Rules Pro 1.x] [Categories: Troubleshooting]

How to make sure CodeTwo Exchange Rules supports TLS 1.2 in hybrid environments

This article explains how to update CodeTwo Exchange Rules and Exchange Rules Pro to support TLS 1.2, and shows problems that occur if you don't. (ID:765)

[Section: CodeTwo Exchange Rules 2013 2.x, CodeTwo Exchange Rules 2016, CodeTwo Exchange Rules 2019, CodeTwo Exchange Rules Pro 2.x] [Categories: How-To, Troubleshooting]

Detailed logging level in CodeTwo Exchange Rules

The article explains how to set the logging level to detailed in CodeTwo Exchange Rules (ID:31)

[Section: CodeTwo Exchange Rules 2.x, CodeTwo Exchange Rules 2007 2.x, CodeTwo Exchange Rules 2010, CodeTwo Exchange Rules 3.x] [Categories: Troubleshooting]

Installation of Exchange Rules 2003, 2007, 2010 or 2013 in non-default location

These steps will help to fix the problem with lack of access to the libraries of the program because of their location in a custom location. (ID:192)

[Section: CodeTwo Exchange Rules 2007 1.x, CodeTwo Exchange Rules 2007 2.x, CodeTwo Exchange Rules 2007 3.x, CodeTwo Exchange Rules 2010, CodeTwo Exchange Rules 2010 2.x, CodeTwo Exchange Rules 2013] [Categories: Troubleshooting]