Knowledge Base

Sort by

How to fix common image-related problems in signatures

...ired format conversion Default email format and its conversion in email clients Email format conversion/enforcement by Exchange Server Email format conversion by CodeTwo and other third-party software Images in signatures are not correctly... (ID:467)

Unsupported Builds

...allation. Solution: CodeTwo software supports installation only in environments with official, commercially available Exchange Server versions. Exchange builds obtained via channels different than commercial and reporting build number lo... (ID:469)

How to add signatures only to messages sent by selected users

...e or edit an existing one. The next steps depend on your version of the Exchange Rules software. If you use CodeTwo Exchange Rules 2013 Choose the Scope of senders label and set the scope of senders (Fig. 1.). Click Finish and then Sa... (ID:133)

Creating the signatures in HTML, RTF and Plaintext formats

...we create the signatures in all available formats? Solution: While  attempting to leave the Template Editor in CodeTwo Exchange Rules PRO without creating the signature in every format, the warning window appears: in Exchange Rules 2007/2... (ID:157)

CodeTwo Exchange Rules installed on a desktop computer

Problem: How to use CodeTwo Exchange Rules installed on a desktop computer? Solution: The desktop version of CodeTwo Exchange Rules can be used in the organization where employees responsible for the maintenance of the footers added to emai... (ID:125)

Free/Busy status migration

Problem: Does CodeTwo Exchange  Migration or CodeTwo Office 365 Migration software migrate Free/Busy status? Solution: The Free/busy info is a feature of MS Exchange Server provided by Availability Service. This is not something that is m... (ID:354)

Location of signature templates in CodeTwo Exchange Rules Pro

Problem: What is location of signature templates in CodeTwo Exchange Rules Pro. Solution: CodeTwo Exchange Rules Pro saves the templates of the signatures and disclaimers created by the user in HTML, RTF and Plain Text (TXT) format. If the... (ID:205)

Meeting Request, Response and Cancellation messages are not updated in Sent Items folder (Meeting Request, Meeting Response and Meeting Cancellation) the signature is added only for those outgoing from the Exchange Server, and not the ones already saved in the Sent Items folder. The reason for this is that items such as Meet... (ID:189)

How signatures are added to emails sent as / sent on behalf of other users are added by assigning appropriate delegate rights (Send As / Send on Behalf) to user mailboxes in your Office 365 / Exchange organization. Use the links below to learn more. What are delegate rights in Exchange and Office 365? How to s... (ID:710)

CodeTwo Reseller Panel: frequently asked questions (FAQ)

...oftware screenshots? Where can I find product videos? How to get free Not for Resale (NFR) licenses? How to get CodeTwo Exchange Rules Pro and custom signatures for internal use? When can I renew a license key or support contract, or buy m... (ID:810)

Using Microsoft Planner with CodeTwo software

...a dedicated signature for Planner messages requires taking the following two steps: Configure a transport rule in the Exchange admin center Configure a signature rule in CodeTwo Email Signatures for Office 365 Additionally, you can creat... (ID:641)

MS Exchange 2010 – Undelivered e-mail and corrupt message content

...of the emails have not been delivered or the message content is corrupted. Solution: Some of our clients using CodeTwo Exchange Rules 2010 reported issues concerning undelivered e-mail and corrupt message content. This is a production issu... (ID:144)

How to reconfigure obsolete server connections that use Basic Authentication in CodeTwo Backup

...connection.  Solution: Starting version 2.3.x, CodeTwo Backup no longer uses Basic Authentication when connecting to Exchange Online. Instead, this type of server connection now uses Modern Authentication (OAuth 2.0), which requires reg... (ID:875)

Useful information about CodeTwo Exchange Folders (installation file and user's manual)

Problem: You cannot find the user's manual and the installation file for CodeTwo Exchange Folders. Solution: We have withdrawn the CodeTwo Exchange Folders from the market and that is why there is no information about this product on our w... (ID:420)

What happens to my emails after migration if the source and target domains are different the source environment to the new one. Check out Microsoft documentation on how to add a new domain to Office 365 or Exchange on-premises for more information. Important If you are about to transfer a domain between two Office 365 tena... (ID:742)

How to troubleshoot problems with iCloud - Outlook synchronization or updating your Windows or Outlook (for example, you have just upgraded your Windows 8.1 to Windows 10, or Outlook 2013 to Outlook 2016), follow the steps below. This solution also applies if your CodeTwo Sync for iCloud does not work... (ID:271)

How to add a placeholder based image

...he {Photo} placeholder instead. Learn more in the editor's manual for: CodeTwo Email Signatures for Office 365 CodeTwo Exchange Rules family of products Once you upload all images, please follow the steps below: Open Administration Pan... (ID:581)

Email with no attachments is displayed with the paperclip icon

Problem: Sometimes recipients of messages stamped with signatures created in CodeTwo Exchange Rules  see an attachment icon (a paperclip symbol) even though the message contains no attachments. The paperclip icon appears on the list of mes... (ID:178)

How to perform updates and upgrades of CodeTwo products

...dure applies to updates and upgrades within the same product. If you are updating to another product (e.g. from CodeTwo Exchange Rules to CodeTwo Exchange Rules Pro), you might need to uninstall the current software first. See product manua... (ID:210)

Split messages not visible in OWA 2010 Sent Items folder

...n is selected in the Sent Items Update – i.e. only one sent message is visible, which is updated by one of the active rules . The remaining messages (sent to other recipients) that are updated by different rules are not visible. Solution:... (ID:190)

CodeTwo software and transaction logs

Problem: Does any CodeTwo software write anything to the Exchange transaction logs? Solution: Transaction logs in the Microsoft Exchange Server environment are files that store records of changes made to the Exchange Server database. Before... (ID:489)

Migrating default Outlook folders

...Folders like Inbox, Sent Items, Drafts, Calendar, Contacts, etc. are the default folders used in users’ mailboxes in Exchange and Outlook. These folders have the WellKnownFolderName property that allows them to be identified regardless o... (ID:712)

Understanding basic mail related terms: message header, reply separator, source code, message file

...ders or email headers) are a piece of information that is added to a message traveling through a mail server (including Exchange organizations). This information contains a message trace that allows you to check what servers the message wen... (ID:672)

How to set the format of date and time placeholders

...on (e.g. dd) stands for a part of the date, which is then converted to a real date when your message goes through the Exchange Server. The following list describes all parts of example shown above: yyyy - the year as four-digit number,... (ID:500)

Images in email signatures – linked or embedded?

The HTML format makes it possible to add images to emails and email signatures. Graphics can be included as: linked (hosted) images - online graphical resources are referenced in the email's HTML source by using a URL: embedded images... (ID:662)

Backup speed

...ite and start the Internet connection speed test, take a screenshot of the results. Connect to your Office 365 / target Exchange Server via Powershell and execute the below cmdlet, take a screenshot of the results (this will gather statisti... (ID:476)

What is UPN (User Principal Name)?

...modify the UPN of a user Use the links below to learn how to check and change UPNs in various environments. Microsoft Exchange Server Office 365 Microsoft Exchange Server To check or modify a UPN in Exchange , you need to: Open Active D... (ID:448)

Does CodeTwo migration software support delta pass migrations?

Problem: Does CodeTwo Exchange Migration or CodeTwo Office 365 Migration support "delta pass" migrations? Solution: Our migration software has a built-in feature that checks if an already migrated mailbox received any new items. Simply... (ID:333)

How to set up DNS records properly for a migration

...orest but in different site. There are many possible migration scenarios - see a description of some of them in CodeTwo Exchange Migration user's manual. Please review the whole article below before you start applying any changes. The bott... (ID:524)

Missing MAPI profile

...API profiles e.g. with MFCMAPI tool run under User-B. You may stumble upon this problem for example, when using CodeTwo Exchange Migration or CodeTwo Office 365 Migration. Suppose you configured a MAPI source server connection to use a diff... (ID:522)

Message recall in Outlook & CodeTwo Email Signatures for Office 365 correctly, the following conditions need to be met: Both the recipient and the sender need to belong to the same Exchange organization. Both the recipient and the sender need to use Outlook. If the recipient uses Outlook on the web (... (ID:811)

How to hide private data from an item but show its creator

...want to display the information about who created this item. Solution: This scenario can be accomplished using CodeTwo Exchange Sync in the following types of tasks: one-to-one, one-to-many and many-to-one. Very important! The solution bel... (ID:562)

Non-Unicode characters are displayed improperly

Problem: Non-Unicode characters (e.g. Arabic) are displayed improperly as quotation marks in CodeTwo products. Fig. 1. Arabic characters displayed as question marks. Solution: This problem occurs on systems that are not configured to dis... (ID:514)

Select a CodeTwo product above to see the results.

Select a CodeTwo product above to see the results.

Update to the CodeTwo Exchange Rules software family – OAuth 2.0 support and more

If you are using our software to manage email signatures and disclaimers in Exchange, then this news is for you. We released a new version of the following products from the CodeTwo Exchange Rules family: CodeTwo Exchange Rules Pro CodeTwo Exchange Rules 2019 CodeTwo Exchange Rules 2016 CodeTwo Exchange Rules 2013 The new version brings [...]

How to effectively schedule a meeting with the Microsoft FindTime add-in in Outlook?

Trying to find the right meeting time that suits all required attendees is not a piece of cake. Especially when every user has many different duties during a work day. So, if you feel like you’re sacrificing too much time for scheduling a meeting, you might benefit from the Microsoft add-in for Outlook called FindTime. [...]

New email signature manager for Exchange 2019 + CodeTwo Exchange Rules product family update

Our CodeTwo Exchange Rules family of products has been expanded with a new solution designed for Exchange Server 2019 – CodeTwo Exchange Rules 2019. The program allows you design and deploy email signatures and disclaimers centrally, for each user or group of users in your organization. Plus, it comes with a ton of features that [...]

CodeTwo products with TLS 1.2 support released

Starting October 31, 2018, the support for Transport Layer Security (TLS) versions 1.0 and 1.1 is discontinued in Office 365. This means that TLS 1.0 and 1.1 will still work, but Microsoft will not provide support in case of connection/compatibility issues. For this reason, we have updated all our software that connects to or otherwise [...]

How to remove keywords from the subject or body of replies on on-premises Exchange?

[Update] This post was updated on February 18, 2019. Although prepending special words to emails is definitely easy to achieve natively, it is not possible, using Exchange mail flow rules or Outlook rules, to remove those words automatically from email subject or body when replying or forwarding. If you prepend any keywords to incoming emails [...]

Update to CodeTwo Exchange Rules released

We would like to let you know that we have released new updates to our email signature managers for on-premises Exchange – CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro. The newest version brings some minor UI improvements and makes it possible to see images embedded in email signatures on Outlook on the web in [...]

Support for Exchange 2019 in the upcoming versions of CodeTwo email signature solutions

About two weeks ago, Microsoft has announced that Exchange 2019 is already available for download. As for now, it is a preview build but the production version is just around the corner. Along with this announcement, we are happy to let you know that our email signature solutions will support the newest version of Exchange [...]

Update to CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro – new features!

CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro, our email signature management tools for on-premises Exchange Server, have been updated. Apart from a bunch of improvements and fixes, this update brings two new features which facilitate adding tracking parameters to hyperlinks and inserting HTML snippet code to signature templates. Easily add tracking parameters to hyperlinks [...]

How to add an email signature to all users in Exchange 2016

This short video presents how to add an email signature to all users in Exchange 2016, using Exchange Admin Center. This method does not require any third party software and provides all users with a HTML based email signature and disclaimer. Transcription: Hi! In this video, I am going to present a short tutorial on how to [...]

New update to CodeTwo Exchange Rules product family released!

The product family of CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro has just been updated! The current release features some improvements and fixes to most recently reported issues. It also introduces a bunch of new features. New conditions: Sender/Recipient matches AD group Now under the list of conditions and exceptions, you will see new [...]

Update to CodeTwo Exchange Rules: Improved access rights management

We've just released an update to CodeTwo Exchange Rules 2016, 2013, 2010, 2007 and CodeTwo Exchange Rules Pro – our email signature (and, in the case of CodeTwo Exchange Rules Pro, email content and flow) management applications for Microsoft Exchange. The update brings several major improvements in areas such as remote configuration of email rules, [...]

Top 5 practical tools for Exchange Server from CodeTwo to make admin’s life easier

[Update]: This blog post was updated on April 4, 2019. Microsoft Exchange Server is a tremendously powerful platform that offers many useful native tools to help administrators deal with their everyday challenges. However, despite of the wide range of instruments facilitating their work with the Exchange Server, it still leaves the field clear for improvement [...]

Email signature manager for Exchange 2016: Out Now!

We are happy to announce the release of CodeTwo Exchange Rules 2016 – the latest addition to our family of acclaimed CodeTwo Exchange Rules email signature and disclaimer management products for Microsoft Exchange Server. Exchange 2016 might be more than just Exchange 2013 SP2 but in terms of email signature management not much (if anything) [...]

Updates to CodeTwo Exchange Rules 2013, 2010, 2007 and Pro available now!

Our email signature and disclaimer management tools have been just updated. The newest versions bring some major bug fixes as well as significant improvements to the built-in Rules Tester and the editor. Additionally, we’re excited to announce that CodeTwo Exchange Rules Pro is now compatible with Exchange 2016! NOTE: A standard version of CodeTwo Exchange [...]

How can marketing department manage email signatures in Exchange environment?

Taking into account the fact that email signatures are an important part of any business visual identity, it seems to be crucial to prepare them in a professional way. Perhaps in most organizations, email signatures are managed by administrators as only they have appropriate rights to provide any changes on the server e.g. setting up [...]

CodeTwo Exchange Rules adds Office 365 hybrid compatibility

Our email signature management tools for Microsoft Exchange, the family of CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro products, have just been equipped with a feature that admins of hybrid environments (Office 365 with Exchange on-premises) will find very helpful. Starting with the latest release, CodeTwo Exchange Rules programs can be easily deployed in [...]

Updates to CodeTwo Exchange Rules 2013, 2010, 2007 and Pro released!

We have just released updates to 3 applications from our CodeTwo Exchange Rules product family and CodeTwo Exchange Rules Pro. The current release brings a number of fixes and significant improvements to our email signatures and disclaimiers management software for Exchange Server. The most important changes include: the brand new HTML template editor engine and the new Social [...]

CodeTwo 2015 USA Tour

Here at CodeTwo we love emails – email signatures, email migrations, email backups, email... You get the picture. But we also love meeting people face-to-face! Nothing beats a handshake and chat with a satisfied customer, or an IT pro who knows their stuff and who's head is bursting with ideas. That's why this year we're [...]

Updated CodeTwo Exchange Rules 2013, 2010, 2007 released!

We have just released new updates to our email signature management software for Exchange 2007, 2010 and 2013. These updates are equal for all three products from the CodeTwo Exchange Rules family and contain a number of fixes and new features. What's new: Encrypted and digitally signed messages can now be processed by the program. [...]

Limit emails after working hours

One of the secrets of leading a happy and stress-free life is keeping personal and professional matters completely separate. When you punch out, that should be it – no more work-related stuff. This way you can recharge and clear your head, instead of stressing out about your job (thus increasing the likelihood of a burnout). [...]

Blocking basic authentication in Office 365 (Microsoft 365)

The article was updated on February 25, 2021 Due to the Covid-19 pandemic, there was a huge change of plans concerning disabling basic authentication in Microsoft 365 (for connections to Exchange Online). The complete shutdown has been postponed indefinitely. While it gives organizations much more time to prepare, it’s a good idea to get tenants [...]

How to block external access to Exchange admin center in Exchange 2019 via Client Access Rules?

[Update]: This post was updated on May 08, 2020. One of the most interesting security options in Exchange 2019 is the Client Access Rules feature. It allows the administrator to define rules to block or limit access to EAC (former ECP) and to EMS (Exchange Management Shell). This functionality was not present in previous versions of [...]

What’s new in Exchange 2019?

It has become a sort of a tradition to use the admin’s blog for informing you on what’s new in the newest Exchange Server version. Now, it is time to answer the question: What is new in Exchange 2019? Judging from the Exchange Server 2019 Now Available post, you could assume that Exchange 2019 does [...]

How to set up server-side email signatures on Exchange Server 2019

Exchange Server 2019 offers a way to configure a global or server-side email signature. Although it is more often referred to as “disclaimer” feature, it is often used to configure automatic HTML signatures. Why is this better than email signatures set up by users? By applying organization-wide email signatures on Exchange Server 2019, you can [...]

How to set up different email signatures for a shared mailbox and user mailbox in Office 365?

There are three options to choose from to add different signatures to user mailbox and shared mailbox emails. The first method is to create two separate signatures in Outlook, the second requires mail flow rules on the server side and the third involves the use of CodeTwo Email Signatures for Office 365. It is a [...]

Message tracking logs in Exchange Server

Possible uses for message tracking logs Message tracking logs location and structure Configure message tracking What is in the message tracking logs Using the Get-MessageTrackingLog cmdlet Message tracking logs are a valuable source of information for any Exchange admin. While Office 365 has its message tracing, which works just fine, on-premises Exchange stores much more [...]

Exchange 2016 and SharePoint 2016 integration (part 2) – calendar overlay & site mailbox

In the previous article about Exchange vs SharePoint integration, I have explained how to configure email alerts and an email-enabled library. The first part of the article also contains information about the test environment I use. This article is dedicated to calendar overlay and creating a site mailbox with an email-enabled library. As a quick [...]

Office 365 litigation hold vs retention policy – what’s the difference

[Update] This post was updated on October 18, 2017. Office 365 and on-premises Exchange offer some native means of protection against losing precious data. Lately, a lot of changes have been introduced in the Exchange Security & Compliance Center. A retention policy and a litigation hold can be used to add a layer of protection against [...]

Setting an auto reply for a shared mailbox

[Update] This post was updated on January 30, 2018 To configure a professional auto-response (not an Exchange Out Of Office message, which is sent only once per sender) for a shared mailbox, apply one of those solutions: Set an auto reply for a shared mailbox in Outlook Set an auto reply for a shared mailbox with the CodeTwo [...]

Setting an auto reply for a distribution group

First, let’s get one thing out of the way – distribution groups cannot send automatic responses by themselves. Using Reject the message with the explanation / enhanced status code transport rule actions to send auto-replies for a distribution group is not a good idea either. Firstly, because it defeats the whole purpose of maintaining a [...]

Exchange/Office 365 Hybrid Configuration Wizard – step by step guide

Deploying a hybrid environment is one of the most complicated tasks a system administrator faces during migration to Office 365. It might take weeks of collecting data about the infrastructure, reading publications, planning migration stages and testing. What is more, even with all this effort, there is no guarantee that everything will turn out just [...]

How to block sending out-of-office messages on Exchange Server for external recipients?

Sometimes you may need to prevent auto-reply messages from being sent to people outside of your organization. No matter what the reason is for such a setting, you can quickly block out-of-office messages (OOF) directly on the Exchange Server. This way you can ensure that all users in your organization have the out-of-office messages blocked [...]

Email disclaimers on Microsoft Exchange Server’s side

(First published Jan 16, 2014) Server sided email disclaimers belong to one of the most desired features among server administrators. Although the need for this functionality has been consistently increasing throughout the past years, Microsoft still hasn’t disclosed a robust built-in Exchange Server mechanism that would fully satisfy the needs of IT professionals. Let’s take [...]

How to save outgoing email attachments in SharePoint library?

CodeTwo Exchange Rules Pro is the ultimate powerhouse tool in the hands of an Exchange administrator. On a very general level it lets you create rules that redefine email flow and modify email content in your organization. A common example of the program’s application is extended control over server-level email signatures. There are, however, numerous [...]

Exchange 2013 components inactive

Installing a new Cumulative Update (CU) on the Exchange Server is always somehow stressful. If something goes wrong, you may be left with a corrupted/not working Exchange Server what means a financial loss to your company. To prevent this scenario from happening, make sure you always create an up-to-date backup copy before starting the CU installation [...]

The differences between Exchange 2016 and Exchange 2013

It’s been a while since Exchange 2016 was published and some of you probably are long after the first impressions and experiences in working with the newest release. Those of you, who haven’t had this pleasure yet, need to know that moving to Exchange 2016 doesn’t have this offbeat taste and Exchange 2013 users should [...]

How to track attachments in Exchange 2013/2016/2019

[Update]: This post was updated on April 18, 2017. One of the security issues that are troubling system administrators these days is to keep track of email attachments that were sent and received in the organization. Since files attached in emails might contain malicious software, sensitive information or just simply grow the email database size [...]

Email rules on Exchange Server explained

Email traffic increases steadily each year. In 2012, users were sending 144 billion messages a day, while in 2014 this number reached 191.4 billion. According to the Radicati report the volume of sent emails will hit the 201 billion mark in 2015. With such a big volume of data, it is quite a challenge to [...]

How to manage users’ photos in Microsoft Lync, Outlook and Exchange Server?

Starting with the 2010 edition of Outlook, Lync and Exchange users are finally able to have their photos displayed directly in Outlook and Lync clients in conversations. This new feature, although extremely helpful for users, brought new challenges from the infrastructure and administration point of view. We probably all know these blurry images appearing in Lync [...]

Email forwarding on Exchange Server 2013/2016/2019

[Update]: This blog post was updated on March 18, 2019. Some organizations may require to automatically forward emails or send a copy of a message to other mailbox on Exchange. The reasons may be different ranging from auditing purposes, data leak protection (DLP), availability, etc. In other words, there are cases when emails from certain [...]