Logon error

Problem:

When trying to log in to the Manage Signatures App, you get an error similar to the one below:

Error occurred during logon. Try logging in again. An error occurred while sending the request. The remote server returned an error: (407) Proxy Authentication Required.

Solution:

It looks like the program cannot connect to the CodeTwo Email Azure Service. The connection might be blocked by your firewall or other applications. Try the following:

  1. Make sure that HTTPS connections are open for the following hosts:
  • central-emailsignatures-cloud.codetwo.com
  • and for the FQDN of your CodeTwo geo location. You can find it here.
  1. If you connect via a proxy server, either ensure that the proxy connection satisfies the authentication requirements, or disable this connection.