Knowledge Base

How to create a new public folder (Outlook 2003/2007/2010/2013/2016)

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here.

Problem:

If you don't use the Folder List view in the left pane, at first it may be difficult to notice the public folders in Outlook. Below we present a short description of how a new folder is created in the public folders and how data can be shared with other network users.

It is necessary to read this text if the Unable to create the folder error message appears when creating a folder.

Solution:

  1. Display the list of all folders available in the current profile. To do this, choose Folder List from the Go menu or press Ctrl+6. The Folder List view is very similar to the Mail view (Ctrl+1). In both views the hierarchical structure of folders is displayed, but in the Mail view only mail folders are displayed, so in that view you can't see other types of folders, such as calendar, contacts, tasks, etc.

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    Fig. 1. Display the list of all folders available in the current profile.

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    Fig. 2. 
    Display the list of all folders available in the current profile in Outlook 2013/2016.

  2. The new tree of folders called "C2PublicFolders" will appear on the folder list; these are public folders with the data shared by network users. If no public folder has been created so far, only two folders will be available on the list: Deleted Items and Search Folders.

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    Fig. 3. The list of folders.

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    Fig. 4. The list of folders in Outlook 2013/2016.

  3. To create a new folder, click with the right mouse button on the C2PublicFolders root folder and choose the New Folder option from the popup menu:

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    Fig. 5. Create a new folder.

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    Fig. 6. Create a new folder in Outlook 2013/2016.

  4. A dialog box in which you can create a new folder is displayed. Enter the name of the folder and select its type. In the figure below a folder of the calendar type called "Company calendar" will be created. Click OK.

    Make sure that on the Select where to place the folder list the "C2PublicFolders" folder is selected (as shown below). If not, the Unable to create the folder error message may appear.

    How to create a new public folder
    Fig. 7. Window to create a new folder.

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    Fig. 8. Window to create a new folder in Outlook 2013/2016.

  5. The new public folder will be added to the tree of public folders. Now you can create new items within that folder and they will immediately become available to other network users who use CodeTwo Public Folders:

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    Fig. 9. The new public folder will be added to the tree of public folders.

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    Fig. 10. The new public folder will be added to the tree of public folders in Outlook 2013/2016.

  6. If you change to the view displaying a certain type of folders (here: calendars), you will see the newly created folder on the list:

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    Fig. 11. The new created folder in the list.

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    Fig. 12. The new created folder in the list in Outlook 2013/2016.