Knowledge Base

Text in synchronized items is not correctly displayed

Problem

The font in the items synchronized using CodeTwo Outlook Sync is different from the font in the original items. For example, question marks (???) or jibberish appear (Fig. 1.).

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Fig. 1. This is how synchronized items may look on the other machine.

Solution

In order to fix this issue, you need to:

Changing language (locale) settings in Windows

To change the language in your system, go to Windows Control Panel > Clock > Language and Region > Region and Language, choose the Administrative tab and in the Language for non-Unicode programs section click Change system locale. Select your language from the drop-down menu. The same settings must be implemented on the other machine to ensure compatibility. After the changes are applied, you must restart the machines.

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Fig. 2. Changing the locale settings (this needs to be done on both machines).

Changing language settings in Outlook

If changing the language in your system did not help, you also need to set your language as default in Outlook. To do so, you need to:

  1. Open Outlook and go to File > Options > Language.
  2. Set your language as the default Display Language and Editing Language (Fig. 3.).

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Fig. 3. Changing Outlook language settings.