Agent installation problems
There may be two possible reasons and solutions to this problem:
- You may be affected by a bug persisting in versions of MS Exchange Server 2013 earlier than Cumulative Update 8 (CU8). If you installed Exchange Server 2013 without any further updates or are running older Cumulative Update than Cumulative Update 8 (CU8), check the following article that explains how to fix it: CodeTwo and Exchange 2013 SP1.
To check your Exchange Server version, please consult the following article.
- You probably have wrong PowerShell ExecutionPolicy settings. See below how to fix it:
During the installation of CodeTwo Exchange Rules Pro 2 or CodeTwo Exchange Rules Family the Transport agent is installed using a PowerShell script. Due to this fact it is required to set the ExecutionPolicy for LocalMachine to Unrestricted or RemoteSigned prior the software installation.
- To check the ExecutionPolicy for LocalMachine please open Exchange Management Shell and execute the following Cmdlet:
- If the ExecutionPolicy for LocalMachine is not set to Unrestricted or RemoteSigned, execute the below Cmdlet to set it properly:
Set-ExecutionPolicy -Scope LocalMachine Unrestricted
- Now, either:
- Reinstall CodeTwo software using the newest installer available (recommended),
- or assuming CodeTwo software was already installed except for the Transport agent, you can manually install the missing CodeTwo agent.
If you are still facing any difficulties please contact CodeTwo Support.