CodeTwo Exchange Rules Pro
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Email address rewriting for Exchange Server
It is not unusual for a company to have a general email address provided for all external users to contact it, e.g. email@example.com. This applies to departments, too. Addresses such as firstname.lastname@example.org, email@example.com, etc. are used to allow clients to reach certain departments in the organization without the need to have a ton of personal email addresses. However, if someone from the Marketing team replies to an email that was sent to firstname.lastname@example.org, this general address is replaced in the reply with a personal address. As a result, all subsequent replies to go to a completely different mailbox.
CodeTwo Exchange Rules Pro gives you an out-of-the-box solution to that issue – the Rewrite sender's address action. It allows changing the email address of the sender to any other email address, depending on the rule configuration. You can rewrite a single or multiple email addresses, or even the addresses from all incoming or outgoing emails, to e.g. a general address. This way, you can keep your correspondence organized and consistent without the risk of losing any emails, as all replies will be sent to the general email address as well.
The Rewrite sender's address action works as follows: an email is sent from a personal address, e.g. email@example.com. After being processed by CodeTwo Exchange Rules Pro, the sender’s address is changed to a general address, e.g. firstname.lastname@example.org. When the recipient responds to this email, the reply goes to the email@example.com email address.