Licensing and support contract details
The license for the software is perpetual - the price is one-off. You do not need to renew the license annually. The support contract expires after one year.
The price of the program also includes:
Owing to a support contract, you also get:
- Access to our specialists by email or phone. They will answer all your queries concerning CodeTwo Exchange Rules and will assist in addressing potential technical issues.
- Guarantee that we will contact you within 24 hours of receiving your query.
- If you purchase a technical support contract together with the product, you get a 3-month guarantee of free software upgrades. If, within 3 months of this purchase, we release a new upgrade of the product, you will get it for free. What is an upgrade?
- Assurance that your query will be comprehensively handled by the same specialist (unless he/she is out of office).
- Lower price for technical support if you order it together with the program.
The product is delivered electronically; a BOX version is not available. There are no shipment costs. Detailed information on licensing terms can be found on the licensing terms page.
Ordering details and refund policy
You can pay for the software by credit/debit card, wire transfer, check or send us a purchase order. Credit/debit card payments are handled by Braintree and PayPal (payment processors).
Once we receive the payment, you will receive a license key and an invoice. The key will allow you to upgrade the trial version of the program to the full version.
If you would like to buy via purchase order, please send an email to mail containing the PO in pdf or fax it to + 48 75 646 1003. Once we receive the PO, we will send you the license key and an invoice.
CodeTwo has a refund program. This means you can get your money back during the 30 day period without giving any reasons. Read more on refund terms in Terms and Conditions of Sales and Services.