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UPDATE: The issue seems to be resolved, even though our certificate provider hasn't officially confirmed it yet. Our telemetry shows that all certificates are now being issued correctly. All affected customers should no longer experience any problems. Our Support Team will contact each impacted customer to ensure everything is running smoothly. As always, we will continue to monitor the service 24/7/365.
There’s a problem with our certificate provider (Sectigo), which is currently unable to create new certificates for some customers trying to start a trial subscription of CodeTwo Email Signatures 365. As a result, new users attempting to sign up for our server-side or combo-mode service won’t be able to complete the setup process until the issue is resolved.
All existing subscriptions for existing Customers are unaffected. Signatures are being added as normal. We're monitoring the situation. Our Tech Support team is online - feel free to reach out to them if you have any questions.
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USA & Canada (toll free): | +1 855 344 66 37 |
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Australia (toll free): | +61 1800 006 294 |
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United Kingdom (toll free): | +44 808 189 02 11 |
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Germany (toll free): | +49 80 0180 0404 |
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Austria (toll free): | +43 80 001 0016 |
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Switzerland (toll free): | +41 80 083 5190 |
| All countries: | +48 75 646 1001 |
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Company information
Headquarters
CodeTwo
Wolnosci 16
58-500 Jelenia Gora
Poland, EU
Branch office
CodeTwo
Rybacka 9
53-656 Wroclaw
Poland, EU
CodeTwo sp. z o.o. sp. k. limited partnership, Wolnosci 16, 58-500 Jelenia Gora, Poland, European Union, EU VAT ID: PL6112622141, District Court for Wrocław - Fabryczna in Wrocław, Poland, IX Commercial Division of the National Court Register, KRS number 438398. Our D-U-N-S number is 422347851.
Bank account details
Account number (IBAN)
USD payments:
PL 21 2490 0005 0000 4600 5500 9912
EUR payments:
PL 34 2490 0005 0000 4600 1856 6196
Sort code: 24900005
Bank name
Alior Bank S.A., ul. Lopuszanska 38D, 02-232 Warszawa
BIC/SWIFT code: ALBPPLPW
Your wire transfer cannot be BEN (beneficiary)
Data Protection Officer (DPO)
Jędrzej Stępniowski
Digital Services Act
The point of contact for member states’ authorities, the European Commission, the European Board of Digital Services and the recipients of the services for the application of the Digital Services Act:
Report suspected illegal content using this form »
Communication possible in English.
Whistleblowing
If you have information about a breach of law and wish to report it under the Whistleblower Protection Act of June 14, 2024, you can submit your report:
- by email to:
- in writing to the following address:
Whistleblowing - Compliance Officer
CodeTwo sp. z o.o. sp. k.
Wolnosci 16
58-500 Jelenia Gora
Poland
Communication possible in English. You can also submit your report anonymously.
