Kamil Glaser, author at CodeTwo Squad Blog

New geolocation – Wild Wild West

Posted on April 1, 2018 by Kamil Glaser

Our fast-growing customer base calls for continuous expansion of our datacenters. That is why we have decided to make a new geolocation available for all users.

Although all our geolocations are completely secure, we have taken some special measures to ensure the protection of this datacenter. We have hired Clint Westwood along with his team of highly-qualified security officers. They are patrolling the premises 24/7, ensuring that nobody messes with the mail-flow.

Unfortunately, we will not add the new Wild Wild West geolocation to the map, as its exact location needs to remain confidential.

Learn more about CodeTwo Software

13 Microsoft Azure experts and resources to follow

Posted on February 28, 2018 by Kamil Glaser

0 Comments

Microsoft Azure is one of the most advanced and the most popular cloud computing services. To keep up to date with recent changes or learn how to perform all the magic MS Azure was made for, it is worth to know where to look for high-quality content. We have prepared a list of some interesting and valuable Microsoft Azure Experts and resources to follow if you want to know what’s new in the Microsoft’s Cloud and generally, “how to Azure.” Continue reading...

Measure customer satisfaction in email with CodeTwo and Hively

Posted on January 26, 2018 by Kamil Glaser

1 Comments

CodeTwo email signature management tools let you measure the satisfaction level of your customers. Thanks to an easy integration with one-click survey services, each email you send to your customers can be used to gather feedback in just one second. The statistics can be used to acknowledge the best members of your customer service team and to increase the overall satisfaction of your customers even further. To offer you more options to choose from, we have teamed up with Hively – a one-click survey provider. Continue reading...

How to fix problems with images disappearing from email replies in iPhones and iPads

Posted on November 30, 2017 by Kamil Glaser

4 Comments

Do you use pictures in your emails? Most people do. Did you know that there is a problem you might face if you use iOS devices like iPhone or iPad? Whenever you reply to a message or forward it using such a native mail app, graphical elements such as pictures, logos or banners get deleted. That is a default behavior for iPhones and iPads, but there is a solution which works on Exchange Server.

Why are images deleted from iPhone or iPad?

That is just the default behavior in native iOS mail app to delete images from email body when you reply to a message. It might be a way to declutter mailboxes and to save some space. Maybe it is designed that way because the original recipient has already seen the images. Although this might be found as perfectly logical, for some it is a twisted logic as it makes doing your job harder. Continue reading...

Free Out of Office Manager from CodeTwo

Posted on November 27, 2017 by Kamil Glaser

2 Comments

UPDATE: We are sorry, but CodeTwo Out of Office Manager mentioned in this article has been discontinued. If you are looking for an alternative for Exchange Server, take a look at the auto respond feature in CodeTwo Exchange Rules Pro.

Imagine you write to someone who has just gone on their annual leave. Not a big deal, everyone needs a vacation once in a while. But what if they forget to set up their Out of Office reply or take a sudden leave and your email is not forwarded? Personally, I would be pretty furious if I had to wait for a week just to find out someone was absent. Another problem with Out of Office replies is that sometimes they are unique, user-created. Sometimes, those automatic responses might be even worse. Most people just want to know when you come back and who to contact when you are gone. They are not that interested in your family life, or what you like to do in your free time. Some Out of Office messages make you think what kind of company is into such oversharing policy. Unfortunately, such situations happen. Neither Exchange Server, nor Office 365 lets you centrally manage those automatic replies for other users in a user-friendly way. That is why we have thought that a free Out of Office Manager might come in handy. Continue reading...

New geolocations in CodeTwo Email Signatures for Office 365: West Europe and West US

Posted on October 13, 2017 by Kamil Glaser

0 Comments

Our mission to conquer the world (of email signatures) continues. The newest CodeTwo Email Signatures for Office 365 update gives you two additional geolocations to choose from: West Europe and US West. This update brings the total number of available geolocations to the following seven: North Europe, West Europe, North Central US, West US, UK South, Australia East and Canada East. Continue reading...

Automatically add one-click CSAT surveys to all emails sent from your company

Posted on September 14, 2017 by Kamil Glaser

0 Comments

Our email signature management solutions for Office 365 (CodeTwo Email Signatures for Office 365) and on-premises Exchange Server (CodeTwo Exchange Rules Family) can add one-click email surveys to your correspondence. This feature can help you measure your customer satisfaction in a highly effective way.

Knowing how satisfied your customers are is very important. If your customers are not satisfied with the services you offer – you need to rethink and redesign your customer relation strategy. If their satisfaction is high, you need to ensure it remains that way. Opinions customers send on their own via email or post on social media are valuable, but, if you look at the big picture, rather rare in comparison with the number of all customers you serve. That is why we decided to provide you with an easy and effective way to check how your customers rate their experience. Continue reading...