How to uninstall CodeTwo Exchange Rules PRO

Removing CodeTwo Exchange Rules PRO is as easy as uninstalling it from the Windows Control Panel:

  1. Go to your Windows Control Panel.
  2. Click on Programs and Features (or Add or Remove Programs in older Windows version).
  3. Find CodeTwo Exchange Rules PRO on the list, right mouse click on it and choose Uninstall.
  4. Follow the uninstaller wizard instructions if any are displayed.
  5. In the case you want to uninstall the software from a multi-server environment, client-server setup or from more than one workstation you need to follow the above steps on all computers.

Info

If for some reason it is not possible to uninstall the software this way, follow the steps from our Knowledge Base article on How to uninstall a CodeTwo product if it is not possible from the Control Panel.

How to completely remove all installation files

Be aware, that despite following the procedure above, some CodeTwo Exchange Exchange Rules PRO files will remain on your drive. Those are some settings, configuration and log files located in the below listed folders. Feel free to manually delete them if you are required to uninstall the software completely. However, we strongly recommend to reconsider such decision and to keep those files intact in their original locations, in the case you ever want to install CodeTwo Exchange Rules PRO again. If you wish to backup your settings so you can restore them in future, please consider following steps described below:

  • Export all of your rules using the Export feature, which is available from the top menu in the Administration Panel, under Import/Export button.

  • If you modified any configuration files, please create a full copy of the following directory on every machine equipped with CodeTwo Exchange Rules PRO service:

    • On legacy machines i.e. Windows Server 2003 or SBS2003:
      C:\Documents and Settings\All users\Application Data\CodeTwo Exchange Rules
    • On Windows Server 2008, Windows Vista and newer:
      %ProgramData%\CodeTwo Exchange Rules\Config

Warning

It will not be possible to restore your original settings without those files in the future. You will need to recreate all your rules along with all conditions, exceptions, actions, time ranges etc.

To proceed with complete removal, after uninstalling the program from Windows Control Panel, manually delete folders and files from the below listed paths:

  • On legacy machines i.e. Windows Server 2003 or SBS2003:
    %AppData%\CodeTwo Exchange Rules
    C:\Documents and Settings\All users\Application Data\CodeTwo Exchange Rules
    C:\Documents and Settings\[User name]\Local Settings\Application Data\CodeTwo\CodeTwo.ER.Administrator(...)
    
  • On Windows Server 2008, Windows Vista and newer:
    %AppData%\CodeTwo Exchange Rules
    %LocalAppData%\CodeTwo\CodeTwo.ER.Administrator(...)
    %ProgramData%\CodeTwo Exchange Rules
    

In the case of any problems you can contact CodeTwo Customer Support.

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