International encoding support

While defining a new rule, the file containing the disclaimer / signature you want to add to a message is identified. As messages can be encoded using various regional settings, we recommend that the files with disclaimers use UTF-8 or Unicode encoding.

To create a rule, it is recommended to use the built-in Editor that will automatically switch the encoding to Unicode. If the file including the disclaimer text is not UTF-8 or Unicode-encoded, regional characters may display incorrectly on the recipient's machine. Furthermore, if messages in a non-standard encoding, such as Russian or Chinese, are sent via Exchange Server, relevant code pages have to be installed on the server to enable adding disclaimers to messages correctly.

In order to configure encoding, follow the steps described below:

  1. In Microsoft Outlook, click File to open the Backstage view.
  2. Open the Options and switch to the Advanced tab.
  3. In the International options box, uncheck Automatically select encoding for outgoing messages and from the Preferred encoding for outgoing messages select Unicode (UTF-8) or encoding relevant to your region.
Outlook encoding options
Fig. 1. Correct encoding configuration in Microsoft Outlook.

See also

How to configure the global encoding for outgoing messages at Exchange

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