Log files contain diagnostic information that can be used if the program deviates from its intended behavior. Depending on the circumstances, you can set a standard or detailed level of logging for the saved information.
Fig.1. Log files dialog box.
To display the log files dialog box, choose Tools, and click Log files in the CodeTwo Exchange Rules 2003 main menu.
Location Of Log Files
In the Log files section you can see the path to the folder containing log files and a feature to remove old files. The log files are stored in the installation folder in the Logs subfolder. To quickly browse to the Log files folder click Open next to the field showing the location of the Logs folder. During a single day, the program may create plenty of text log files in the following name format: YYYY.MM.DD_00001, YYYY.MM.DD_00002, YYYY.MM.DD_00003 etc., where Y stands for the year, M for the month, D for the day in which the file was created. The maximum size of the file is 2 MB.
It is not possible to change the location of log files.
Since in a single day the program may end up creating a very large number of log files, a tool to automatically get rid of old files may prove exceptionally useful. To have the old files removed after a certain period of time, enter the number of days in the Delete log files older than X days (fig.2).
Fig.2. A feature to automatically remove old log files.
Remember that the log files will not be deleted instantly once you have entered the number of days after which the program removes old files. The removal of files will be initiated with the next message processed by the server.
In the Logging level section you can specify the level of verbosity for logging. By default, the level is set to Standard (recommended when the program functions correctly). If CodeTwo Exchange Rules 2003 deviates from its intended behavior, it is recommended to set the Logging level to Detailed by choosing the mode from the dropdown menu.
Fig.3. Selection of the logging level for log files (Standard, Detailed).
To keep the changes, click OK in the Log files dialog box and click Save in the toolbar in the main window of CodeTwo Exchange Rules 2003.
In the Technical Support section, you can quickly and effortlessly send a message to the technical personnel of CodeTwo to solve the issue experienced while using CodeTwo Exchange Rules 2003. Click Send to create the message to CodeTwo. A Contact Technical Support dialog box will display (fig.4). An automatically created message will attach zipped log files and direct the message to the support team to . In the text field you can include all additional information to help the support sort out your issue. Finally click Send to send your message.
Fig.4. Dialog box containing the message to the technical support.