How to uninstall

In this article:

How to completely uninstall CodeTwo Email Signatures for Office 365

Open one of the supported browsers and go to the product website. Launch User Panel and log in. Once the CodeTwo Email Signatures for Office 365 User Panel is open, click on the gear icon in the top-right corner of your tenant box to get to the Tenant Settings.

Access to Program Settings.
Fig. 1. Access to Program Settings.

Go to Deregister tab and click on Deregister my tenant.

Tenant deregistering option in Program Settings.
Fig. 2. Tenant deregistering option in Program Settings.

This will start a wizard that will delete transport rule and connectors added by CodeTwo in your Office 365 tenant and will also remove any associations with your tenant in CodeTwo Email Azure Service.

Warning

Be aware you cannot revert this operation! However, if you change your mind, you can register your tenant again. After the registration all settings (including defined rules) will be automatically reverted. Furthermore, please keep in mind you will have to go through Connectors configuration again.

How to temporarily remove Connectors and Transport Rule

In the case you do not want to deregister your Office 365 tenant from CodeTwo Email Azure Service but yet, wish to temporarily but completely stop forwarding emails from your Office 365 tenant to CodeTwo Email Azure Service for processing follow the instructions below to remove Connectors.

Open one of the supported browsers and go to the product website. Launch User Panel and log in. Once the CodeTwo Email Signatures for Office 365 User Panel is open, click Settings or the gear icon in the top-right corner of your tenant box (see Fig. 1.) to get to the Tenant Settings.

Go to the Exchange Online Connectors tab and click on Remove connectors (Fig. 2.).

Remove connectors option in Program Settings.
Fig. 3. Remove connectors option in Program Settings.

This will start a wizard that will delete transport rule and connectors added by CodeTwo in your Office 365 tenant. Since you are still registered with CodeTwo you can continue editing your rules in the CodeTwo Email Signatures for Office 365 admin console. However, keep in mind this will not affect your emails at all, as there are no connectors set up that are required to forward your emails to CodeTwo Email Azure Service for processing.

If you wish to restore processing emails by CodeTwo Email Signatures for Office 365 simply go back to Exchange Online Connectors tab and click on Configure connectors button (Fig. 3.) which will run a connectors configuration wizard.

How to manually remove Connectors and Transport Rule in Office 365

Warning

This option should be used only as a last resort when for some reason wizard available in Connectors tab of the CodeTwo Email Signatures for Office 365 admin console Program Settings cannot be ran or fails.

Log in to your Office 365 tenant. Go to Admin, find Exchange in the left-hand side menu, click on it. In the next screen go to Mail Flow. In the rules tab find CodeTwo rule and delete it. Now go to connectors tab, find two CodeTwo connectors (one is inbound and the other one outbound) - delete them both.

Access to Office 365 Admin panel.
Fig. 4. Access to Office 365 Admin panel.
Exchange administration shortcut in Office 365 Admin panel.
Fig. 5. Exchange administration shortcut in Office 365 Admin panel.
Mail flow configuration in Exchange On-line dashboard.
Fig. 6. Mail flow configuration in Exchange On-line dashboard.
CodeTwo transport rule that should be removed.
Fig. 7. CodeTwo transport rule that should be removed.
CodeTwo connectors that should be removed.
Fig. 8. CodeTwo connectors that should be removed.

To deregister the tenant from CodeTwo either use the wizard in the CodeTwo Email Signatures for Office 365 admin console or contact CodeTwo Support for assistance.

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