Customer Support

Customer Support

Support Contract for Out of Office Manager - Pricing

If you want to contact our Technical Support specialists via email, phone or receive assistance via remote session, you need to order a one-year support contract. The price for technical support depends on the number of users determined by your license, and is shown in the table below. The contract expires after one year. Ordering a support contract is not mandatory; however, if you do not order it, you will only have access to free technical documentation.

Owing to a support contract, apart from a full access to online documents, you also gain:

  • Access to our specialists via email, phone or remote session. They will answer all your queries concerning CodeTwo Out of Office Manager and will assist in addressing potential technical issues.
  • Guarantee that we will contact you within 24 hours of receiving your query.
  • If you purchase a technical support contract together with the product, you get a 3-month guarantee of free software upgrades. If, within 3 months of this purchase, we release a new upgrade of the product, you will get it for free. What is an upgrade?
  • Assurance that your query will be comprehensively handled by the same specialist (unless he/she is out of office).

Order a support contract

Request a Quotation - click this link to get a quotation for your support contract.

You can get a lower price for technical support if you order your support contract together with the program or extend it before it expires, see the column Discounted price list in the table below.

If you wish to purchase support separately or after your support contract has expired, the price is shown in the column Standard price list.

Show prices in:
No. of mailboxes Discounted price list Standard price list
10 $ 30 $ 38
25 $ 70 $ 88
50 $ 130 $ 163
75 $ 180 $ 225
100 $ 200 $ 250
125 $ 225 $ 281
150 $ 240 $ 300
200 $ 280 $ 350
250 $ 300 $ 375
350 $ 350 $ 438
500 $ 400 $ 500
625 $ 475 $ 594
750 $ 555 $ 694
875 $ 630 $ 788
1000 $ 700 $ 875
Above 1000 Contact us

Order a support contract

Request a Quotation - click this link to get a quotation for your support contract.

Read about Terms and Conditions of Technical Support.

Pricing for technical support when upgrading, migrating, or purchasing additional licenses

The price of the upgrade does not include the support contract fee (not obligatory). Please make sure you have a valid support contract if you want to receive assistance along with the product. Contact us to ask questions.

If you order additional client access licenses during the time of your free support contract, you do not need to pay for additional technical support. Purchasing additional client access licenses does not, however, extend your free support contract – this applies both to phone and email support.

If you order additional client access licenses when your free support contract has expired, but you have a paid support contract, you should order additional technical support for additional users according to the price list. Ordering technical support for additional users does not extend your current support contract so the price will be reduced according to the used period of your support contract. In this case you will receive a message with a calculated price difference.

Example:
Let's assume you have CodeTwo Out of Office Manager for 100 users together with a support contract that was purchased 9 months ago for $79. Currently you want to buy additional licenses for 100 users. The support contract for 200 users is $120. The difference in price is $41. However, the annual support contract has been used in 75%, so the amount to pay is 25% of the sum i.e. $10.25.


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Take a look at our Client List which contains selected examples from nearly 56,000 companies using our software.

Our Clients:
Unicef
Facebook
Shell
T-Systems
Loreal
Casio
UPS Israel
Oford University
Mitsubishi Motors
Toshiba TEC UK Imaging Systems Ltd
Illinois Institute of Technology
MAN Diesel
McDonalds India
Skoda Auto
Bank of Israel
Fujifilm
China Mobile
Santander
Samsung SDI
Skanska
Generali
Telmex
Toyota Tsusho
BECHTEL
Ricoh
BAE SYSTEMS
Federação Portuguesa de Futebol
Credit Agricole
HYUNDAI
Rothschild
Toyota Boshoku
Oriflame Romania
ING
Ikea
Nordea

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