Support Contract for CodeTwo Exchange Rules 2010 - Pricing
If you want to contact our Technical Support specialists by email or phone, you need to order a one-year support contract. The price for technical support depends on the number of users determined by your license, and is shown in the table below. The contract expires after one year. Ordering a support contract is not mandatory; however, if you do not order it, you will only have access to free technical documentation.
Owing to a support contract, apart from a full access to online documents, you also gain:
- Access to our specialists by email or phone. They will answer all your queries concerning CodeTwo Exchange Rules 2010 and will assist in addressing potential technical issues.
- Guarantee that we will contact you within 24 hours of receiving your question.
- 3-month guarantee for free upgrades. If we release a new version of a program (upgrade) within three months of your support contract purchase, you will get this upgrade for free. What is an upgrade?
- 3-month guarantee for free upgrades. If we release a new version of a program (upgrade) within three months of your support contract purchase, you will get this upgrade for free.
Request a Quotation - click this link to get a quotation for your support contract.
You can get a lower price for technical support if you order your support contract together with the program or extend before it expires, see the column Discounted price list in the table below.
If you do not order a support contract together with the program, or do not extend your support contract after the one-year period has expired, the price is shown in the table below in the column Standard price list.
| Number of users | Discounted price list | Standard price list |
|---|---|---|
| 10 | $ 35 | $ 45 |
| 25 | $ 35 | $ 45 |
| 50 | $ 55 | $ 70 |
| 75 | $ 79 | $ 100 |
| 100 | $ 99 | $ 125 |
| 125 | $ 119 | $ 150 |
| 150 | $ 139 | $ 175 |
| 250 | $ 179 | $ 225 |
| 350 | $ 219 | $ 275 |
| 500 | $ 259 | $ 325 |
| 625 | $ 309 | $ 385 |
| 750 | $ 339 | $ 425 |
| 875 | $ 359 | $ 450 |
| 1000 | $ 379 | $ 475 |
| > 1000 | Contact us | |
Request a Quotation - click this link to get a quotation for your support contract.
Read about Terms and Conditions of Support.
This only applies to companies from the European Union: Companies from EU should state a valid EU VAT ID during the order process, otherwise 23% VAT tax will be added to the order value (Article 21 (1) b) and Article 8 (1) a) of Directive 77/388/EEC).
Pricing for technical support when upgrading, migrating , or purchasing additional licenses
If you have a valid support contract and are currently ordering an upgrade of your program or migrating to a different program, technical support of which is more expensive than the one you have now, you will only be asked to pay a price difference. Because upgrades or migrations do not extend your support contract, the price will be reduced according to the used period of your support contract.
Example:
Let's assume you have CodeTwo Exchange Rules 2003 for 100 users together with a support contract that was purchased 9 months ago for $69. Currently you want to migrate to CodeTwo Exchange Rules 2010 where technical support for 100 users costs $99. The price difference is $30. However, 75% of your one-year support contract has already expired, so you only need to pay 25% of this price, which equals $7.5.
Ordering additional licenses looks the same. The price for technical support depends on the number of users determined by your program's license. Thus usually you need to pay the difference between the current and the previous number of licenses, reduced according to the used period of your support contract.
Example:
You have CodeTwo Exchange Rules 2010 for 150 users together with a support contract that was purchased 9 months ago for $139. Currently you want to buy licenses for additional 100 users. The price for technical support for 250 users equals $179. The price difference is $40. However, 75% of your one-year support contract has already expired, so you only need to pay 25% of this price, which equals $10.
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