Customer Support

Customer Support

Clients using a licensed version of the product always get answers first. We respond to their enquiries as soon as possible but not later than within 24 hours (usually quicker). All other enquiries will be also answered as soon as possible, but we cannot guarantee it will always happen within 24 hours. Check our availability here.

You will find answers to most of your questions concerning our programs in Online Support Center that comprises: Frequently Asked Questions (FAQ), Knowledge Base, Video Tutorials, Users' Manuals, the most up-to-date versions of our programs, version history, etc. Online Support Center is frequently the most convenient and the quickest way to find answers to your questions.

Buy technical support

Purchase new maintenance contracts, extend existing ones and discover the benefits of having a valid support agreement for your CodeTwo product.

Ask a question

Use a convenient web form to submit your query to CodeTwo Customer Service. We will respond to your question as soon as possible.

Contact

All possible contact options in one place. Ask questions, submit queries and get help with problems via phone or email. Our team is always happy to help.

Online support center

Technical documentation, manuals, articles, videos, tutorials and downloads for all CodeTwo products.

Knowledge base

Tips, tricks, solutions to known issues, troubleshooting articles and general information related to CodeTwo software.

Terms and conditions of support

Detailed provisions, benefits, ordering and technical support model information.

Customer support statistics

CodeTwo 94% of phone calls
answered

CodeTwo 43% of phone calls answered in
time shorter than 20 seconds

CodeTwo 88% of phone calls answered in
time shorter than 60 seconds


Quick Links

Contact

If you have any questions regarding the software we develop or you are looking for IT solutions for your business, do not hesitate to contact us.


About Us

Learn more about CodeTwo, its story and details of its business.


Products

Take a look at our product line up and see how to maximize your company's productivity.


Client List

Take a look at our Client List which contains selected examples from nearly 52,000 companies using our software.

Our Clients:

Unicef
Facebook
Shell
T-Systems
Loreal
Casio
UPS Israel
Nordea
Mitsubishi Motors
Toshiba TEC UK Imaging Systems Ltd
Illinois Institute of Technology
MAN Diesel
McDonalds India
Skoda Auto
Bank of Israel
Fujifilm
China Mobile
Santander
Samsung SDI
Skanska
Generali
Telmex
Toyota Tsusho
BECHTEL
Ricoh
BAE SYSTEMS
Federação Portuguesa de Futebol
Credit Agricole
HYUNDAI
Rothschild
Toyota Boshoku
Oriflame Romania
ING
Ikea

Partners, certificates & awards