Clients using a licensed version of the product always get answers first. We respond to their enquiries as soon as possible but not later than within 24 hours (usually within 2 hours). All other enquiries sent will also be answered as soon as possible, but we cannot guarantee it will always happen within 24 hours.
You will find answers to most of your questions concerning our programs in Online Support Center that comprises: Frequently Asked Questions (FAQ), Knowledge Base, Video Tutorials, Users' Manuals, the most up-to-date versions of our programs, version history, etc. Online Support Center is frequently the most convenient and the quickest way to find answers to your questions.
Purchase new maintenance contracts, extend existing ones and discover the benefits of having a valid support agreement for your CodeTwo product.
Use a convenient web form to submit your query to CodeTwo Customer Service. We will respond to your question as soon as possible.
All possible contact options in one place. Ask questions, submit queries and get help with problems via phone, email or chat. Our team is always happy to help.
Technical documentation, manuals, articles, videos, tutorials and downloads for all CodeTwo products.
Tips, tricks, solutions to known issues, troubleshooting articles and general information related to CodeTwo software.
Detailed provisions, benefits, ordering and technical support model information.
Customer satisfaction level
of our customers contacting tech support are satisfied with the service.
95% of phone calls
84% of phone calls answered in
time shorter than 20 seconds
94% of phone calls answered in
time shorter than 60 seconds
87% of chats
- Customer Support – Home
- Online Support Center
- Knowledge Base
- Terms and Conditions of Support
- Buy Technical Support
If you have any questions regarding the software we develop or you are looking for IT solutions for your business, do not hesitate to contact us.
Learn more about CodeTwo, its story and details of its business.
Take a look at our product line up and see how to maximize your company's productivity.
Take a look at our Client List which contains selected examples from nearly 25,000 companies using our software.