International Encoding Support
 User's Manual Start Page
When defining a new rule, the file containing the disclaimer you want to add to a message is identified. Because messages can be encoded using various regional settings, it is recommended that the files with disclaimers use UTF-8 or Unicode encoding. A UTF-8 or Unicode file can be created even using the simplest text editor, Notepad for instance. If the file with a disclaimer is not UTF-8 or Unicode-encoded, regional characters may display incorrectly on the recipient's machine.

All disclaimers created using the built-in editor are UTF-8 encoded by default.

If messages in non-standard encoding, such as Russian or Chinese, are sent via Exchange Server, relevant codepages have to be installed on the server to enable adding disclaimers to messages correctly.

If you send messages from Microsoft Outlook, make sure that the Auto select encoding for outgoing messages option in the settings is cleared. If the option is checked and a user writes an e-mail that does not contain national characters, the message will be sent by Outlook in a 7-bit encoding US-ASCII. CodeTwo Exchange Rules does not convert original message encoding and therefore national characters used in a disclaimer will not be displayed at the recipient - because they do not belong to a set of US-ASCII encoding characters.

In order to configure encoding, follow the steps described below:
1. In Microsoft Outlook menu choose Tools | Options | Mail Format | International Options.
2. The dialog box such as in Fig.4 will display. Clear the Auto select encoding for outgoing messages option.
3. In the Preferred encoding for outgoing messages box select the encoding for outgoing messages, appropriate for your country. You should select the ISO encoding rather than the Windows encoding.

Correct configuration of encoding choice in Microsoft Outlook
Fig.1. Correct encoding configuration in Microsoft Outlook.