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Sending large files to CodeTwo Technical Support

Problem:

You need to send large set of diagnostic files to CodeTwo.

Solution:

First of all, please note that some types of files compress extremely well. For example, text based formats often used for logging, such as txt, csv, log, xml, htm and also Event Viewer .evtx files. A few GB of such files can be as small as just a few MB after compressing to a .zip archive. Please compress all files you want to send to CodeTwo first and check how big is the archive. Files smaller than 15MB can be attached to an email or sent via our contact form. In the case of bigger sets of files, but not really considerably bigger, it might be worth the effort to simply create a few smaller archives (each less than 15MB) so you can still send them attached to separate messages via email or CodeTwo contact form.

If the files are too big we strongly recommend to host the files on your own FTP/WWW server and provide the CodeTwo technician a download link and credentials (if required). This way you retain a full control over the files. Similarly, you can upload the files to one of many and usually free file hosting services. There are plenty of them to choose from, for example Google Drive, MS OneDrive, MEGA, Dropbox, or see a good comparison here

Alternatively, you can upload files to CodeTwo FTP server, however, this option is considered neither safe, nor convenient and should be used only as a last resort. To use CodeTwo FTP server you must specifically ask CodeTwo technician to provide you with credentials for the FTP account.

  • Applies to: Other
  • Categories: How-To
  • Last modified: 2015-10-28
  • Created: 2009-06-05
  • ID: 99
  • Keywords: ftp
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