CodeTwo Base.title

Paperclip icon present on the message with no attachments

Problem:

Sometimes CodeTwo Exchange Rules users are facing the problem where a attachment icon (a paperclip symbol) is visible on the list of messages right next to the email but it actually contains no attachments at all (Fig. 1.). This might be caused by the way OWA (Outlook Web Access) client treats hidden attachments.

A message that has no attachments and is still shown with the paperclip icon
Fig. 1. An example message that has no attachments and is still shown with the paperclip icon in MS Outlook.

When the user creates a signature in CodeTwo Exchange Rules that contains pictures, they are placed in the message, as hidden attachments. OWA changes the properties of such attachments, and "un-hides" them. In other words - if the message that was stamped with the signature by CodeTwo Exchange Rules is opened/replied/forwarded in OWA then it will appear in Outlook as the one that contains attachments.
 

Solution

Unfortunately, there is currently no solution to fix this problem - it stems from the OWA client architecture and the way it reads/writes messages.

Our Clients:
Unicef
Facebook
Shell
T-Systems
Loreal
Casio
UPS Israel
Oford University
Mitsubishi Motors
Toshiba TEC UK Imaging Systems Ltd
Illinois Institute of Technology
MAN Diesel
McDonalds India
Skoda Auto
Bank of Israel
Fujifilm
China Mobile
Santander
Samsung SDI
Skanska
Generali
Telmex
Toyota Tsusho
BECHTEL
Ricoh
BAE SYSTEMS
Federação Portuguesa de Futebol
Credit Agricole
HYUNDAI
Rothschild
Toyota Boshoku
Oriflame Romania
ING
Ikea
Nordea

Partners, certificates & awards