Paperclip icon present on the message with no attachments
Sometimes CodeTwo Exchange Rules users are facing the problem of the attachment icon (a paperclip symbol) visible on the list of messages right next to the email that in fact contains no attachments (Fig.1.). This might be caused by the way the OWA (Outlook Web Access) client treats hidden attachments.
When the user creates a signature in CodeTwo Exchange Rules that contains pictures, they are placed in the message, as hidden attachments. OWA changes the properties of such attachments, and "un-hides" them. In other words - if the message that was stamped with the signature by CodeTwo Exchange Rules is opened/replied/forwarded in OWA then it will appear in Outlook as the one that contains attachments.
Unfortunately, there is currently no solution to fix this problem - it stems from the OWA client architecture and the way it reads/writes messages.
- Applies to: CodeTwo Exchange Rules Pro 1.x
- Categories: FAQ
- Last modified: 2014-12-03
- Created: 2011-05-31
- ID: 178