CodeTwo Base.title

Paperclip icon present on the message with no attachments

Problem:

Sometimes CodeTwo Exchange Rules users are facing the problem where a attachment icon (a paperclip symbol) is visible on the list of messages right next to the email but it actually contains no attachments at all (Fig.1.). This might be caused by the way OWA (Outlook Web Access) client treats hidden attachments.

A message that has no attachments and is still shown with the paperclip icon
Fig.1. An example message that has no attachments and is still shown with the paperclip icon in MS Outlook.

When the user creates a signature in CodeTwo Exchange Rules that contains pictures, they are placed in the message, as hidden attachments. OWA changes the properties of such attachments, and "un-hides" them. In other words - if the message that was stamped with the signature by CodeTwo Exchange Rules is opened/replied/forwarded in OWA then it will appear in Outlook as the one that contains attachments.
 

Solution

Unfortunately, there is currently no solution to fix this problem - it stems from the OWA client architecture and the way it reads/writes messages.

Our Clients:

Unicef
Shell
Santander
T-Systems
UPS Israel
MAN Diesel
Loreal
Toshiba TEC UK Imaging Systems Ltd
Casio
Tottenham Hotspur
China Mobile
GTECH
Fujifilm
Nordea
Skanska
Hooters Cassino Hotel
Illinois Institute of Technology
ING
McDonalds India
Oriflame Romania
Bank of Israel
London Symphony Orchestra
Aeropostale
Bank of Jordan
SouthWire Inc.
Taser
Rothschild
Mitsubishi Motors
DNA Films
Samsung SDI
Skoda Auto

Partners, certificates & awards