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Paperclip icon present on the message with no attachments

Problem:

Sometimes CodeTwo Exchange Rules users are facing the problem of the attachment icon (a paperclip symbol) visible on the list of messages right next to the email that in fact contains no attachments (Fig.1.). This might be caused by the way the OWA (Outlook Web Access) client treats hidden attachments.

A message that has no attachments and is still shown with the paperclip icon
Fig.1. An example message that has no attachments and is still shown with the paperclip icon in MS Outlook.

When the user creates a signature in CodeTwo Exchange Rules that contains pictures, they are placed in the message, as hidden attachments. OWA changes the properties of such attachments, and "un-hides" them. In other words - if the message that was stamped with the signature by CodeTwo Exchange Rules is opened/replied/forwarded in OWA then it will appear in Outlook as the one that contains attachments.
 

Solution

Unfortunately, there is currently no solution to fix this problem - it stems from the OWA client architecture and the way it reads/writes messages.

  • Sections: CodeTwo Exchange Rules PRO 1.x
  • Categories: FAQ
  • Last modified: 03.12.2014
  • Created: 31.05.2011
  • ID: 178

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