CodeTwo Base.title

The image is not inserted properly to messages

Problem:

The disclaimer added by CodeTwo Exchange Rules shows not the image but the red-cross icon only, although the image is included in the template

Symptoms:

  1. The disclaimer added by CodeTwo Exchange Rules shows not the image but the red-cross icon only, although the image is included in the template (Fig.1).
  2. The message with the disclaimer added is displayed with the paper clip icon at the recipient - attachment sign (Fig. 2). The disclaimers are added as hidden attachments so they should not be displayed as attachments.

51-1
Fig. 1. The image is not displayed properly.

51-2
Fig. 2. The paper clip icon should not be visible.

Causes:

  1. The path to the image leads to Administrator's folder, e.g. Desktop or My Documents (it is not possible to get the image from these locations).
  2. No access to this file because it has been moved from a forbidden location and the access rights have also been transferred.
  3. The image is saved beyond the local drives of the computer (e.g. on mapped or network drive).

Solution

CodeTwo Exchange Rules family software handle rules using Network Service account. It means that the program may not have the access rights to some locations (Administrator's folders) or files. If you save the image from the footer added to the messages by CodeTwo Exchange Rules in that location (with limited access rights), then you may have a problem with access to the file.

Move the image to a local drive outside the personal Administrator's folders. Then check if the rights are sufficient to provide the user with Network Service permissions for access to the image. To do it, right click on this file, choose Properties, Security tab and add Network Service user to the list (Fig.3) with permission to Read & Execute.

Jak nadać użytkownikowi Network Service uprawnienia do pliku
Fig. 3. How to give access rights to file to Network Service user.

If the above solution does not help also check:

  • Consider changing the image format. Some email clients may not be able to display or block images of particular formats. For example, if your image is in .JPG please convert it to .PNG (and the other way around).
  • Did you insert an image from a local path or web location? Images pulled from web paths may not be displayed in email clients and webmails due to their security settings blocking content from external sources. Change the image source to local or advise recipients to modify their email clients security settings to allow displaying web sourced content.
Our Clients:
Unicef
Facebook
Shell
T-Systems
Loreal
Casio
UPS Israel
Oford University
Mitsubishi Motors
Toshiba TEC UK Imaging Systems Ltd
Illinois Institute of Technology
MAN Diesel
McDonalds India
Skoda Auto
Bank of Israel
Fujifilm
China Mobile
Santander
Samsung SDI
Skanska
Generali
Telmex
Toyota Tsusho
BECHTEL
Ricoh
BAE SYSTEMS
Federação Portuguesa de Futebol
Credit Agricole
HYUNDAI
Rothschild
Toyota Boshoku
Oriflame Romania
ING
Ikea
Nordea

Partners, certificates & awards