CodeTwo Base.title

How to uninstall a CodeTwo product if it is not possible from the Control Panel

Problem:

You are not able to uninstall a CodeTwo product following the standard removal procedure.

Solution:

There may be multiple reasons to that, for example the installation files are corrupted, Windows registry is broken, etc. To solve the problem, please use Microsoft provided Fix It solution. Users with older systems (prior to Windows 8) can alternatively download and run old Microsoft tool named Windows Installer Clean Up.

Be aware, that Clean Up tool is considered obsolete and above mentioned Fix It solution is advised by Microsoft.

If you want to go for the Windows Installer Clean Up solution, you can download it from here. After you open the application from the Start menu, the dialog box listing all installed applications will appear. Choose the program you want to uninstall and click Remove (Fig.1.).

380
Fig. 1. Windows Installer Clean Up dialog box.

The program will uninstall and you will be able to reinstall it.

In the case of any problems you can contact CodeTwo Customer Support.

  • Applies to: Other
  • Categories: Troubleshooting
  • Last modified: 2015-04-27
  • Created: 2011-08-19
  • ID: 193
  • Keywords: uninstall, program, error 1001, remove, cleanup, removing, uninstaller, impossible
Our Clients:
Unicef
Facebook
Shell
T-Systems
Loreal
Casio
UPS Israel
Oford University
Mitsubishi Motors
Toshiba TEC UK Imaging Systems Ltd
Illinois Institute of Technology
MAN Diesel
McDonalds India
Skoda Auto
Bank of Israel
Fujifilm
China Mobile
Santander
Samsung SDI
Skanska
Generali
Telmex
Toyota Tsusho
BECHTEL
Ricoh
BAE SYSTEMS
Federação Portuguesa de Futebol
Credit Agricole
HYUNDAI
Rothschild
Toyota Boshoku
Oriflame Romania
ING
Ikea
Nordea

Partners, certificates & awards