How to save Outlook items in a newly created *.PST file
How to save (export) Outlook items in a newly created *.PST file.
CodeTwo Customer Support may need a test item from Outlook to analyze your problem. Saving Outlook items in a common way (for example using drag & drop) may change some properties of the item in question, which may cause that CodeTwo Support will not be able to reproduce your problem and finding a solution could take more time. To save your Outlook items in a proper way you should save it in a newly created *.PST file. To do this, please follow the instructions bellow.
Before applying this solution please stop the migration process.
- Create a new Outlook Data File. To do this:
- Now you will see this file in your Outlook.
In your Outlook right click on created "C2TestPstFile" data file and select "New Folder"
- Write a name (e.g. C2TestEmails), select appropriate value for "Folder contains:" - if you want to send emails, please select "Mail and Post Items". Finally create folder.
- Copy items you want to send us to folder you created (C2TestEmails). To do this follow these steps:
- Follow step 5 for each item you want to send. If it is necessary you can create many folders in C2TestPstFile - e.g. one for emails and the other one for contacts.
- Close the Outlook and compress to a *.zip file created in point one file named "C2TestPstFile".
If the total size of all attachments compressed is bigger than 15MB please consult this article on delivering big files to CodeTwo.
- Send all the above requested files and the environment description to CodeTwo.
If you have a case open with us already, it is very important to state your case number in the subject line.
Before you rescan your migration, please delete "C2TestPstFile" from the mailbox. Otherwise it might get synced to Exchange and get migrated.