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How to recover CodeTwo Public Folders lost data from a PST file

Problem:

How to recover CodeTwo Public Folders data from a PST file.

Solution:

If your data from CodeTwo Public Folders Syncing Master (server module) has been lost (i.e. due to a computer failure), it can still be recovered from a local copy of a PST file saved on Outlook Add-ins (client modules).

In Windows XP the local copy of C2PublicFolders.PST can be found in:

C:\Documents and Settings\<user_name>\Application Data\CodeTwo\C2PublicFoldersClient

In Windows Vista, 7 andusers can find it in:

C:\Users\<user_name>\AppData\Roaming\CodeTwo\C2PublicFoldersClient

The <user_name> is the name you use when you log to your system.

In order to recover data from a PST file, it is essential to use a user's C2PublicFolders.PST that contains the most recent data from before the failure of the Syncing Master. Once this file is found it should be copied to a safe place before you start the data recovery process. What is more, the computer with Outlook Add-in that contains this PST file should not be connected to the computer with a new CodeTwo Public Folders Syncing Master installed since this will result in overwriting the PST on the Outlook Add-in (which means deleting all data from it).

Now, copy the PST file to another computer with Outlook Add-in that is connected to the Syncing Master. Then, open Outlook and click File, Open, Outlook Data File and choose this PST file. As a result, a new tree with all public folders data will be created in the Folder List. Copy all the missing items from the new tree to the relevant folders in C2PublicFolders tree. The Syncing Master will now recognize these files as new ones and synchronize them with the remaining Outlook Add-ins.

Once all data is recovered, you can close the additional tree by right-clicking it and selecting a Close folder option.

  • Applies to: CodeTwo Public Folders 4.0, 4.5, 5.x
  • Categories: How-To
  • Last modified: 2014-09-04
  • Created: 2009-05-29
  • ID: 96
  • Keywords: recover, data, recover data, lost data, lost, server, module, PST, pst, file, client, Outlook Addin
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