CodeTwo Base.title

Detailed logging level in CodeTwo Exchange Rules

Problem:

You need to change the logging level in CodeTwo Exchange Rules to detailed.

Solution:

If the program deviates from its intended behavior, you may be asked to set the logging level to Detailed by the Technical Support. To change the verbosity of logging, perform the following actions:

  1. Choose from the top menu Tools, Log files.
  2. In Logging level section choose from the dropdown menu Detailed (Fig. 1).
  3. Click OK and Save (Ctrl + S) in the program's main screen.

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Fig. 1. Change of logging level

The logging level has been set to detailed. Now you can reproduce your problem e.g. send a test message which will be incorrectly processed. After your test is finished, Exchange Rules log files will be updated. Please send those files to our Technical Support. To do so, follow these steps:

  1. Choose from the top menu Tools, Log files.
  2. In Technical Support Section, click Send.
  3. A message containing zipped log files is created. Add any comments that are necessary for better insight into the issue.
  4. Click Send to send the message to the Technical Support.
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