38 thoughts on “How to remove an email account in Outlook 2013 or 2010


  1. Hi

    I need to delete my hotmail email account from Outlook 2013. I have followed the steps all the way until I have to press the final button to do it and then I had a sudden worry – if I delete it from here, will I lose the content from the account? I.e. if I log into the account via hotmail online, will the content still all be there? Or is this just removing it from the computer?

    I’m not a tech-y person at all so PST files etc all means absolutely nothing to me.

    Many thanks
    Kahila

    Many thanks

    • Hi Kahila,

      As far as I know, removing an email account from Outlook should not delete the content on a Hotmail server. However, you may lost your emails if the Leave a copy of messages on the server option in the Outlook account settings was not checked. (You can verify that in Outlook: File>Info>Account settings>Account settings>E-mail tab. Then highlight your email account and click Change>More settings>Advanced tab>Leave a copy of messages on the server.)

      Before deleting your account from Outlook, you can create a backup copy of it by following the steps below:

      1. Open your Outlook 2013.
      2. Go to File>Open&Export>Import/Export.
      3. In the Import and Export Wizard, select Export to a file and click Next.
      4. In the resulting window, select Outlook Data File (.pst) and click Next.
      5. Then choose folders to export from (make sure the Include subfolders option is checked) and go Next.
      6. In the resulting window, you can choose the location for your .pst file or leave a default path. In the Options section, select e.g. Do not export duplicate items.

      The backed up data is saved to a .pst file which, if needed, can be opened in Outlook: https://support.office.com/en-us/article/Open-Outlook-Data-Files-pst-381b776d-7511-45a0-953a-0935c79d24f2.

      Hope this helps,
      Milena

  2. To remove all accounts from Outlook follow the steps below.

    (Hormoz has similar solution.)

    1. Open Control Panel. (Make sure you closed Outlook)
    2. Click “Mail (32 Bit)”. If it’s not visible, then select “Small icons” view on “View by:” section on top right.
    3. Click “Profiles” option/button.
    4. Select “Outlook” (or name which you created) and click “Remove” button.
    5. Click “OK” and close the window.

    It’ll remove email accounts and data files. To ensure open the below location.

    C:\Users\\AppData\Local\Microsoft\Outlook\

    (If you installed Windows on different drive instead of C: Drive, Change C: to that drive letter.)

  3. 1. Right click start-up menu on your PC
    2. Click control panel > (you must see) all control panel items
    3. on letter “M”, select and click “Mail”
    4. Select “Show Profile”
    4. Highlight the account and press “Remove”

  4. The screen doesn’t even look like this and there is no info option. Just feel like smashing up my computer again because I can’t find the account settings anywhere.

  5. Using outlook 2010. the Hotmail account is corrupt and unable to repair. Will removing the email account from outlook impact the contacts and calendar attached to that email account? Can the contacts and calendar be reassigned to another account in outlook?

  6. “In the resulting window highlight the account you want removed and click Remove.”

    This is what people are doing, and it isn’t working, b/c Outlook is a POS. It often doesn’t delete an email account unless you delete the entire profile, which is unacceptable.

  7. yes i did follow the steps but it is not removing. It pops up an icon “account settings”
    please advise

    • Hi Raphael,

      At which point do you see the pop up? Can you post a screenshot e.g. to an image hosting service and paste the link here?

      Best regards,
      Pawel

  8. Hi. Major problems with Outlook. I have W8.1 and Office 365. now unable to open Outlook due to C:\users\lawrencesalvoni\appdata\local\microsoft\outlook\my personal email add here.ost or .pst file cannot be opened.
    does anybody have a solution?
    Microsoft Answer Desk based in Manila – well after 4 days I give up with them. they just create a new profile and thats ok till I switch back on the following day – then the same as the above.
    Everytime a new profile is created I loose email and of course address book. ggggrrrrrrr! – HELP!

  9. Am having the same problem has everyone else, i just want to delete the previous outlook inbox. Even though i remove it from control panel it is still there. i tried to delete the email and data files and it just came up with error messages and preventing me from doing……

    • Hi Stacey,

      Please check if you have at least 2 data files in Outlook, as per the instruction I added at the beginning of the article.

      Hope this helps,
      Pawel

  10. Hi Guys,

    Thanks for the above advise. I need to delete my laptop from the Microsoft server as i no longer work for the company. Will I delete their outlook account from other computers that are logged into the same account or will it simply delete mine from the system?

    • Hi Shawn,

      This article is related exclusively to deleting Outlook email accounts from Windows machines. If you are unsure whether this could have an impact on other users or computers in your network, please consult your system administrator.

      All the best,
      Pawel

    • Hi Dee,

      By ‘list of Outlook email accounts’ do you mean this:

      If so, have you tried the solution I mentioned in my comment above? Also, is the email account you want to get rid of the only account or do you have more?

      Looking forward to hearing from you,
      Pawel

  11. I am having the same problem as Roger and Gabe and tried this step and it would not allow me to delete the default account from the data tab. It says I only have one email account, but I need to delete it totally from outlook. It will not let me choose remove because it is the default account but when I click on the other account the option for making that the default account is not highlighted therefore I cannot chose that. HELP!!!

  12. In response to Roger Shiflet and Gabe issue being:
    “Unfortunately, that is not how it works. On clicking “Remove”, which you show to be the final step, one gets a pop-up message for Account Settings that states “Before deleting the e-mail account containing your personal mail, (etc) you must create a new location for your data.” Having done that and then clicking “Remove” another pop-up appears stating, “The default data file cannot be removed because it is your default delivery location.” In order to remove this location you have to create another one, which makes no sense at all.”

    Go to the start-up menu on your computer, click control panel, user accounts, mail, select your account and remove. This should remove it from your computer without any error.

    -Rachael at Godaddy.

  13. Outlook 2013 does not look like other Outlook . I need to delete my current email from Outlook 2013 and can’t locate where to do this. I am not receiving my emails and I need to delete my email so I can add it again.

    • Hi Phyllis,

      Are you sure you’re running Outlook 2013? If so, there should be a File tab in the upper left corner of your Outlook:

      When you click it, the Backstage view is displayed. Now go to Accounts Settings, Account Settings:

      In the resulting window highlight the account you want removed and click Remove.

      If you can’t find the options I talk about, please post a screenshot online of what your Outlook looks like.

      Best regards,
      Pawel

  14. Hi Lance!
    Give us some details so we can point you in the right direction. Is it syncing at all? What kind of problems are there?

  15. If you want to keep the account, but don’t want it to check that account on Send/Receive, you can do that under:
    >> File ¦ Options ¦ Advanced ¦ Send/Receive
    >> Usually there’s only one group, named “All Accounts”. Click the EDIT button.
    >> Find the account you want to skip on the left, click to select it.
    >> Un-Check the “Include the selected account in this group” checkbox at the top.
    >> Save your changes. The account you disabled will no longer be included in Send/Receive operations, but it will remain in Outlook for re-activation later.

  16. Roger were you able to find a resolution to this- i’m finding myself at the same point exactly, prompting me to find a new data location. thanks.

  17. Unfortunately, that is not how it works. On clicking “Remove”, which you show to be the final step, one gets a pop-up message for Account Settings that states “Before deleting the e-mail account containing your personal mail, (etc) you must create a new location for your data.” Having done that and then clicking “Remove” another pop-up appears stating, “The default data file cannot be removed because it is your default delivery location.” In order to remove this location you have to create another one, which makes no sense at all.

  18. I have tried that but how come I can still see all my emails still in it and every email that is send to the yahoo I still keep seeing it in Microsoft. This was a big mistake, I don’t even know how I got an account on Microsoft Outlook. I was just trying to send an email to my friend and I thought I was going through some new procedure, then all of a sudden I have a Microsoft account. This is not my laptop and I don’t want my information to be out there. I’m really worried. Any help or advice will be much appreciated

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