Monthly Archive for January, 2012

24-hour Customer Support for CodeTwo clients since today!

Have a question to CodeTwo and it’s 3 am? No problem. CodeTwo Sales and Tech Support teams are awake all the time! Since we want to provide the very best customer support services to our clients, we are now available 24 hours a day, 5 days a week. CodeTwo’s Customer Support, located entirely in CodeTwo HQ (and nowhere else as we don’t outsource support), is ready to help you via telephone, email and online chat at any time!

We’re available during the following hours:

GMT – Global Mean Time -> Sunday 10pm – Friday 10pm
US Eastern Time (New York) -> Sunday 6pm – Friday 6pm
US Central Time (Chicago) -> Sunday 4pm – Friday 4pm
US Pacific Time (Los Angeles) -> Sunday 2pm – Friday 2pm
Western European Time (London) -> Sunday 10pm – Friday 10pm
Central European Time (Paris) -> Sunday 11pm – Friday 11pm
Gulf Standard Time (Dubai) -> Monday 2am – Saturday 2am
Australia Eastern Time (Sydney) -> Monday 8am – Saturday 8am

Don’t hesitate to contact us for any sales or technical questions. Our support guys are always happy to assist.

Click here to contact CodeTwo Customer Support
CodeTwo’s Website

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How to work on shared tasks in Outlook with CodeTwo Public Folders

CodeTwo Public Folders is a versatile collaboration tool for Microsoft Outlook users that enables sharing all Outlook items across local network and between multiple PCs. It allows companies of small and mid sector to save a lot of money on IT services, since no server deployment and maintenance is required in this case. For less than $500, an average office can get a professional collaboration system that streamlines teamwork in Microsoft Outlook and makes every employee work faster and more efficient. See the video below to get a grip of how it works:

In this article we will cover only a small selection of possibilities this program gives you and we will explain how to improve project management and work efficiency while working on tasks in Microsoft Outlook.

Step 1: Arrange the folders in Outlook

Let’s start with building the right Outlook folder tree structure.

Organize folders

As you can see in the picture above CodeTwo Public Folders lets you create public folders in the exact same way as it is done with private items. Every folder appearing in the C2Public Folders section is by default visible to all users in the network. If the access rights are not changed by the administrator, users can read, modify and delete public folders whenever they want. What’s more all changes are synchronized with other machines in real time.

Step 2: Assign smaller tasks to team members

In this example we have split the whole office into two teams: Team Green and Team Red. Every team has its tasks grouped in projects and assigned to team members. The advantage of this method is that every project can be divided into smaller stages (tasks). This organizes teamwork in a better way and results in good job performance and quality.

The list of tasks

Step 3: Keep a diary of your work

Thanks to CodeTwo Public Folders team members and managers can monitor the progress of the given project, since all changes are replicated to other machines in real time. Team members only need to update the status of a given assignment and keep a log of everything what’s completed within the task (as shown below). Note that all data is synchronized together with the task, including documents and other files attached by users.

Task history with files and documents

Step 4 (optional) Set access rights for public folders in Outlook

This collaboration model can also be enriched with access rights set up allowing team leaders to decide who can view, edit or delete Outlook items synchronized with CodeTwo Public Folders. These settings are easily accessible from the machine equipped with the Syncing Master module – a sort of brain in every CodeTwo Public Folders network. Learn more about the Administration Panel of CodeTwo Public Folders

Try out for free

If you want to test these settings live, feel free to evaluate the program at no cost. The 30-day fully functional trial version of CodeTwo Public Folders is available at www.codetwo.com.

More about CodeTwo Public Folders
See how to install the program
Other Outlook and Exchange addins by CodeTwo
CodeTwo Home

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ACHAB becomes CodeTwo software distributor

We’ve got another great crew member on board of our software distributors. An Italian company ACHAB has just teamed up with CodeTwo becoming our exclusive distributor for Italy. Check out ACHAB’s website.

ACHAB will be responsible for collecting other resellers in Italy. There are dozens of companies from different countries cooperating with us as our resellers. Click here to find a local CodeTwo reseller in your country. If you want to become our reseller, you can sign up for CodeTwo reseller program here.

And.. if you speak Italian you can take a look at this Brochure. I’ve just read it and I think I’m getting the hang of it! So far I can say Microsoft Outlook and CodeTwo Public Folders in Italian!

Visit ACHAB’s Webiste
Visit CodeTwo’s Website

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Microsoft Certified Partner logo indicates that CodeTwo has a significant level of technical expertise in providing reliable solutions based on Microsoft technologies. Our company has achieved a Microsoft Competency in ISV/Software Solutions designed for partners developing software that is best-in-class and among the most innovative on the market.